Lexmark 35S5703, 35S5704, MX511DHE, MX511DE Can receive but not send faxes, Troubleshooting 292

Troubleshooting		292
Action	Yes	No
Step 8	The problem is solved.	Go to step 9.

Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax.

Can you send or receive a fax?

Step 9 The problem is solved. Go to step 10.

aTemporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.

bTry sending or receiving a fax.

Can you send or receive a fax?

Step 10 The problem is solved. Go to step 11.

aTemporarily disable voice mail service. For more information, contact your telephone company.

Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.

bTry sending or receiving a fax.

Can you send or receive a fax?
Step 11		The problem is solved. Contact customer
Scan the original document one page at a time.		support.
a	Dial the fax number.
b	Scan the document one page at a time.

Can you send or receive a fax?

Can receive but not send faxes

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.
Check if the printer is in Fax mode.

From the home screen, touch Fax to put the printer in Fax mode, and then send the fax.

Note: The Multi Send application does not support the XPS output type.

To use XPS, use the regular faxing method.

Can you send faxes?