Troubleshooting

 

277

 

 

 

Action

Yes

No

Step 4

From the printer

Go to step 5.

Make sure that the paper has no texture or rough finishes.

control panel, change

 

 

the texture settings in

 

Are you printing on textured or rough paper?

the Paper Texture

 

menu to match the

 

 

 

 

paper you are printing

 

 

on.

 

 

 

 

Step 5

Go to step 6.

The problem is solved.

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

bResend the print job.

Is the print still too light?

Step 6

Go to step 7.

The problem is solved.

aRedistribute the toner in the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

2Firmly shake the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the print still too light?

 

 

 

 

 

Step 7

Contact customer

The problem is solved.

Replace the imaging unit, and then resend the print job.

support.

 

Is the print still too light?

 

 

Printer is printing blank pages

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Lexmark 35S5704, 35S5703, MX511DHE, MX511DE manual Printer is printing blank pages, Troubleshooting 277