Troubleshooting | Samsung CLX-8385ND Series specification

2Press right of 1c lever and then push stacker to left.

3Remove the jammed paper.

4Slide in the stacker until you hear the sound ‘click’.

5Close the stacker front cover.

Paper jam inside finisher, Paper jam inside finisher’s duplex

1Open the stacker front cover.

2Pull the stacker lever 1a down. If necessary, pull the stacker lever 1b down as well.

3Remove the jammed paper.

4Pull up on the stacker lever and then close the stacker front cover.

12.10 <Troubleshooting>

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Samsung CLX-8385ND Series manual Troubleshooting

Contents

Multi Functional Printer Page Contact Samsung Worldwide Ukraine Uzbekistan Contents Loading originals and print media CopyingFaxing Optional Scanning Basic printing Using USB flash memory Machine status and advanced setup MaintenanceTroubleshooting Installing accessories Ordering supplies and accessoriesSpecifications Glossary Index Finding more information About this user’s guide Safety and Regulatory Information Important Precautions and Safety InformationLaser Safety Statement Power Saver Ozone SafetyRecycling Radio Frequency Emissions Ringer Equivalence Number Fax BrandingReplacing the Fitted Plug for UK Only You should also know that OpenSSL License Declaration of Conformity European CountriesOriginal SSLeay License Approvals and CertificationsPage Introduction Special features Use USB flash memory devices Features CLX-8385ND Front view Machine overview Rear view Control panel overview Introducing the touch screen and useful buttons Machine Setup buttonTouch screen Job Status button Understanding the Status LED Power Saver buttonInterrupt button Status Main screen Menu map Current Job Completed JobActive Notice Software overview ContentsSupplied software Samsung Priters Samsung AnyWeb Print Printer driver features System requirementsWindows Linux Macintosh Setting up the hardware Setting a Color StandardGetting Started Configuring network protocol via the machine Setting up the networkPress Admin Setting Supported operating systems Installing the software Installing the program Using the SetIP programStarting the program Double click Application SetIP Press Altitude Adjustment Altitude adjustment Machines basic settings Setting the default tray and paper Changing the default settingsChanging the font setting Understanding the keyboard Loading originals Loading originals and print mediaOn the scanner glass Dadf Selecting print media Type Size Dimensions Weight Capacitya Specification on print media Guidelines for selecting and storing print media Media sizes supported in each modeGuidelines for special print media Media type Guidelines Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Loading paper Punched paperLabel Multi-purpose tray Tips on using the multi-purpose trayEnvelope Label Banner paper Setting the paper size and type Understanding the Copy screen CopyingBasic tab Advanced tab Image tab Copying originals Changing the size of originals Changing the settings for each copyReducing or enlarging copies Copying on both sides of originals Duplex Deciding the form of copy output Collated / Staple Using special copy features Up or 4-up copying N-up Press the Advanced tab ID Copy Mamual ID Copy SetupPoster copying Press the Advanced tab Poster Copy Book copying Clone copyingBooklet copying Press the Advanced tab Clone Copy Transparency copying Cover copyingWatermark copying Press the Advanced tab WaterMark Auto crop copying Overlay copyingMulti-Bin Erasing edges Erasing background images Adjusting backside imagesShifting margins Gray enhance copying Preparing to fax Faxing OptionalSending a fax from a computer Sending a fax from your Computer Checking a sent fax list Understanding the Fax screen Press the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a fax Sending a fax Sending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last number Receiving automatically in Answering Machine/ Fax mode Receiving manually in Telephone modeReceiving a fax Sending a priority fax Receiving in secure receiving mode Receiving faxes manually using an extension telephonePrinting received faxes on both sides of the paper Receiving faxes in memory Setting up a fax phonebook Adjusting the document settings Setting up a fax phonebook using SyncThru Web Service Press Machine Settings Fax Setup Fax Phone BookStoring Group fax numbers Group No Storing the originals for polling Using the polling optionPrinting Deleting the polling document Polling a remote fax Using Mailbox Creating MailboxStoring originals in Mailbox Faxing to a remote Mailbox Printing a report after sending a fax Sending a fax in toll save time Adding documents to a reserved delay fax jobForwarding a received fax to other destination Forwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by an email Forwarding a sent fax to other destination by an email Setting up receiving faxes in color Setting up the end fax toneForwarding a sent fax to other destination by server Forwarding a received fax to other destination by server Scanning Understanding the Scan screenScan to Email Scan to Server Scan to PCOptions Network user authenticated by Kerberos User authentication for network scanningOutput tab Registering local authorized users Network user authorized by SMB Scanning originals and sending through email Scan to EmailNetwork authorized user by Ldap Check the box next to From Field Security Options Storing email addresses Setting up an e-mail accountIndividual Group Using Samsung Scan Manager Entering email addresses by the address bookEntering email addresses by the keyboard Preparation for scanning to SMB/FTP Scanning originals and sending via SMB/ FTP Scan to Server Scanning and sending to SMB/FTP server Select Duplex and Resolution in the Basic tab Original Size Changing the scan feature settings Scan Preset Scan to EdgeQuality File Format Canceling a print job Basic printingPrinting a document About USB memory Using USB flash memoryUnderstanding the USB screen Plugging in an USB memory device Scanning to an USB memory device Scan to USBScanning Machine senses and determines the size of the original Original Type File Policy Printing from a USB memory device To print a document from a USB memory devicePress USB Print Machine Setup Admin Setting screenMachine Status screen Browsing the machine’s status General settings Adjusted here. Tray Confirmation Message is Power SaverAdjustment You set Within Job Offsetting to On, Copy Setup Fax Setup Network Setup Authentication Adjusting the color contrast Optional Service LSU Temperature Condition The machine Inner Temperature Condition The machineAdjustment Color Tone Adjustment Activation Activates Setting Color Standard and applies to Press the Setup tab Document Box Management Document Box ManagementPrinting a report Multi Send Report When you fax Option Description Report ConfigurationClean Fuser Fax Report Printing a machine report MaintenanceMonitoring the supplies life Finding the serial number Cleaning your machine Sending the toner reorder notificationChecking Document Box Redistributing toner Maintaining the toner cartridge Pull the corresponding toner cartridge out from the machine Replacing the toner cartridge Pull the corresponding toner cartridge out from the machine Expected cartridge life Replacing the imaging unit Maintenance Replacing the waste toner container To access SyncThru Web Service Maintenance PartsManaging your machine from the website Items Part Name Yield Average Troubleshooting Tips for avoiding paper jamsClearing document jams Roller misfeed Misfeed of exiting paper Tray Clearing paper jams Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Fuser area Paper inside the machine Duplex unit area Stacker finisherPaper jam in front of finisher Troubleshooting Paper jam at exit of finisher Understanding display messages Installed. Install it Message Meaning Suggested solutions Xxx tonerReinstall Message Meaning Suggested solutions Finisher door is Message Meaning Suggested solutions Paper Jam in tray Message Meaning Suggested solutions Original paper jamDuplex path Inside of scanner Switch is locked or Message Meaning Suggested solutions Replace with newAnother problem Service Touch screen problem Solving other problemsPaper feeding problems Message Meaning Suggested solutions Printing problems Condition Possible cause Suggested solutionsCLX-8385 Series PS as your Condition Possible cause Suggested solutions Printing quality problems Misformed Condition Suggested solutions SkewCharacters Curl or wave Copying problems Scanning problems Samsung Scan Manager ProblemFax problems optional Common Windows problems Common Linux problems Common PostScript problems Installed in your system. Open the Unified Problem Suggested solutions Common Macintosh problems Ordering supplies and accessories AccessoriesSupplies DSK10T How to purchase Precautions to take when installing accessories Installing accessoriesInstalling a memory module Disconnect the power cord Replacing the Stapler Select Device SettingsActivating the added memory in the PS printer properties Select the Samsung CLX-8385 Series PS printer Enabling Fax feature after installing the fax Option kit General specifications Specifications Copier specifications Printer specifications Facsimile specifications optional Scanner specifications ADF Glossary FDI Jpeg Pstn Index FDI USB REV Software section Contents Using Windows Postscript Driver Using Smart Panel For a USB-connected Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Removing Printer Software Select the components you want to reinstall and click Next Click OK in the Install From Disk window Installing mono printer driver Printing to a file PRN Printing a Document Printer Settings Saved in My DocumentsSelect Printers and Faxes Select your printer driver icon Paper Tab Basic Tab Advanced Paper Options First Scaling OptionsCover Transparency Separator Graphics Tab Color ModeFont/Text Raster Compression Using a favorite setting Advanced TabSamsung Tab Using Help Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Posters Printing BookletsPoster Printing in the Type Change percentage of your document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size Using an Existing Watermark Using WatermarksEditing a Watermark Deleting a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Advanced Using Windows PostScript Driver Overview Direct Printing Utility PrintingFrom the Direct Printing Utility window Setting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and Faxes Using SmarThru Office ScanningSmarThru Office appears Scanning Process with TWAIN- enabled Software Scan ToFax Windows XP/Server Scanning Using the WIA DriverWindows 2008/Vista Windows Troubleshooting Guide Printer SettingUnderstanding Smart Panel Toner Level Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Installing the SmartPanel Uninstalling the Unified Linux DriverClick Uninstall Printers Configuration Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Printers Tab Ports Configuration Scanners ConfigurationClasses Tab Sharing Ports Between Printers and Scanners Printing from Applications Configuring Printer Properties Scanning a Document Printing FilesClick Properties Adding Job Type Settings Using the Image Manager Tools Function Uninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click Uninstall For a Network-connected Setting Up the PrinterFor a USB-connected Click Add on the Printer List Changing Printer Settings Printing a DocumentLayout Job Accounting Job SettingGraphics Paper Front Cover Printer Features Advanced Options Optional Finisher Back Cover Transparency Seperator Front and Back Cover OptionSmart Color Duplex Printing Printing Multiple Pages on One Sheet of Paper Scanning Scanning with USBScanning with network Index Macintosh 42 uninstall