Samsung CLX-8385ND Series manual Common PostScript problems, Common Linux problems

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Problem		Possible Cause		Solution
PostScript file		The PostScript	•	Install the PostScript
cannot be		driver may not be		driver, referring to
printed.		installed correctly.		Software section.
			•	Print a configuration
				page and verify that the
				PS version is available
				for printing.
			•	If the problem persists,
				contact a service
				representative.
“Limit Check		The print job was	You might need to reduce
Error” message		too complex.	the complexity of the page
appears.			or install more memory.
A PostScript		The print job may	Make sure that the print job
error page prints.		not be PostScript.	is a PostScript job. Check
			to see whether the
			software application
			expected a setup or
			PostScript header file to be
			sent to the machine.
The optional tray		The printer driver	Open the PostScript driver
is not selected in		has not been	properties, select the
the driver.		configured to	Device Settings tab, and
		recognize the	set the Tray option of the
		optional tray.	Installable Options section
			to Installed.
Window/	The machine does not		Try to print with the latest
Macintosh	staple correctly when		Adobe Reader program or
	printing more than one		print with turning on "Print
	copy from Acrobat		as Image" option from
	Reader with a collate		Acrobat printing options. It
	option.		might take longer to print
			when you print a PDF file
			as an image.
Linux	The machine does not		Turning off collation options
	staple correctly when		on applications (including
	printing more than one		CUPS pstops collation option)
	copy with a collate option		may solve this problem. If you
			want to use the collation
			option, go to printer driver’s
			advanced option and turn the
			collation on.

Common Linux problems

Problem	Possible Cause and Solution
The machine does not	The CUPS (Common UNIX Printing System)
print.	version distributed with SuSE Linux 9.2 (cups-
	1.1.21) has a problem with ipp (Internet Printing
	Protocol) printing.
	• Check if the printer driver is installed in your
	system. Open the Unified Driver configuration
	tool and switch to the Printers tab in the
	Printers configuration window to look at the list
	of available printers. Make sure that your
	machine is displayed on the list. If not, use the
	Add new printer wizard to set up your device.
	• Check if the printer has started. Open Printers
	configuration and select your machine on the
	printers list. Look at the description in the
	Selected printer pane. If its status contains
	“(stopped)” string, please, press the Start
	button. After that, normal operation of the
	printer should be restored. The “stopped”
	status might be activated when some
	problems in printing occurred. For instance,
	this could be an attempt to print documents
	when the port is claimed by a scanning
	application.
	• Check if the port is not busy. Since functional
	components of MFP (printer and scanner)
	share the same I/O interface (port), the
	situation of simultaneous access for different
	“consumer” application to the same port is
	possible. To avoid possible conflicts, only one
	of them is allowed to gain control over the
	device at a time. The other “consumer” will
	encounter “device busy” response. You should
	open the ports configuration and select the
	port assigned to your printer. In the Selected
	port pane you can see if the port is occupied
	by some other application. If this is the case,
	you should wait for completion of the current
	job or you should press the Release port
	button, if you are sure that the owner is not
	functioning properly.
	• Check if your application has special print
	options such as “-oraw”. If “-oraw” is specified
	in the command line parameter then remove it
	to print properly. For Gimp front-end, select
	“print” -> “Setup printer” and edit the command
	line parameter in the command item.
	• The CUPS (Common UNIX Printing System)
	version distributed with SuSE Linux 9.2 (cups-
	1.1.21) has a problem with ipp (Internet
	Printing Protocol) printing.Use the socket
	printing instead of ipp or install later version of
	CUPS (cups-1.1.22 or higher).

12.23 <Troubleshooting>