Solving other problems | Samsung CLX-8385ND Series specification

Message	Meaning	Suggested solutions

USE AUXILIARY	The credit is not	Insert credit into the
ACCESS	enough to access	Foreign Device.
	the job according to
	Foreign Device.

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Touch screen problem

Condition		Suggested solutions

The touch screen	•	Adjusts the brightness of the touch screen.
does not show	•	Turn the machine off and turn it on again. If
anything.		the problem persists, please call for service.

Paper feeding problems

Condition		Suggested solutions

Paper is jammed	Clear the paper jam. (Page 12.3)
during printing.

Paper sticks	•	Ensure that there is not too much paper in the
together.		tray. The tray can hold up to 520 sheets of
		paper, depending on the thickness of the
		paper.
	•	Make sure that you are using the correct type
		of paper. (Page 4.3)
	•	Remove paper from the tray and flex or fan
		the paper.
	•	Humid conditions may cause some paper to
		stick together.

Multiple sheets of	•	Different types of paper may be stacked in the
paper do not		tray. Load paper of only one type, size, and
feed.		weight.
	•	If multiple sheets have caused a paper jam,
		clear the paper jam. (Page 12.3)

Paper does not	•	Remove any obstructions from inside the
feed into the		machine.
machine.	•	Paper has not been loaded correctly. Remove
		paper from the tray and reload it correctly.
	•	There is too much paper in the tray. Remove
		excess paper from the tray.
	•	The paper is too thick. Use only paper that
		meets the specifications required by the
		machine. (Page 4.3)
	•	If an original does not feed into the machine,
		the DADF rubber pad may require to be
		replaced. Contact a service representative.

12.15 <Troubleshooting>

Image 122

Samsung CLX-8385ND Series manual Solving other problems, Touch screen problem, Paper feeding problems

Contents

Multi Functional Printer Page Contact Samsung Worldwide Ukraine Uzbekistan Contents Faxing Optional Loading originals and print mediaCopying Scanning Using USB flash memory Basic printing Troubleshooting Machine status and advanced setupMaintenance Specifications Ordering supplies and accessoriesInstalling accessories Glossary Index About this user’s guide Finding more information Laser Safety Statement Safety and Regulatory InformationImportant Precautions and Safety Information Recycling Ozone SafetyPower Saver Radio Frequency Emissions Replacing the Fitted Plug for UK Only Fax BrandingRinger Equivalence Number You should also know that Original SSLeay License Declaration of Conformity European CountriesOpenSSL License Approvals and CertificationsPage Special features Introduction Features CLX-8385ND Use USB flash memory devices Machine overview Front view Rear view Control panel overview Touch screen Machine Setup buttonIntroducing the touch screen and useful buttons Job Status button Interrupt button Power Saver buttonUnderstanding the Status LED Status Menu map Main screen Active Notice Current JobCompleted Job Supplied software ContentsSoftware overview Samsung Priters Samsung AnyWeb Print Windows Printer driver featuresSystem requirements Macintosh Linux Getting Started Setting up the hardwareSetting a Color Standard Press Admin Setting Setting up the networkConfiguring network protocol via the machine Supported operating systems Installing the software Starting the program Using the SetIP programInstalling the program Double click Application SetIP Altitude adjustment Press Altitude Adjustment Machines basic settings Changing the font setting Setting the default tray and paperChanging the default settings Understanding the keyboard On the scanner glass Loading originals and print mediaLoading originals Dadf Selecting print media Specification on print media Type Size Dimensions Weight Capacitya Guidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media Media type Guidelines Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Label Loading paperPunched paper Envelope Tips on using the multi-purpose trayMulti-purpose tray Label Banner paper Setting the paper size and type Basic tab CopyingUnderstanding the Copy screen Advanced tab Copying originals Image tab Reducing or enlarging copies Changing the settings for each copyChanging the size of originals Copying on both sides of originals Duplex Deciding the form of copy output Collated / Staple Using special copy features Poster copying Press the Advanced tab ID Copy Mamual ID Copy SetupUp or 4-up copying N-up Press the Advanced tab Poster Copy Booklet copying Clone copyingBook copying Press the Advanced tab Clone Copy Watermark copying Cover copyingTransparency copying Press the Advanced tab WaterMark Multi-Bin Overlay copyingAuto crop copying Erasing edges Shifting margins Adjusting backside imagesErasing background images Gray enhance copying Sending a fax from a computer Faxing OptionalPreparing to fax Sending a fax from your Computer Understanding the Fax screen Checking a sent fax list Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Automatic resending Delaying a fax transmissionSending a fax manually On Hook Dial Redialing the last number Receiving a fax Receiving manually in Telephone modeReceiving automatically in Answering Machine/ Fax mode Sending a priority fax Printing received faxes on both sides of the paper Receiving faxes manually using an extension telephoneReceiving in secure receiving mode Receiving faxes in memory Adjusting the document settings Setting up a fax phonebook Storing Group fax numbers Group No Setting up a fax phonebook using SyncThru Web ServicePress Machine Settings Fax Setup Fax Phone Book Printing Deleting the polling document Using the polling optionStoring the originals for polling Polling a remote fax Storing originals in Mailbox Using MailboxCreating Mailbox Printing a report after sending a fax Faxing to a remote Mailbox Forwarding a received fax to other destination Adding documents to a reserved delay fax jobSending a fax in toll save time Forwarding a sent fax to other destination by a fax Forwarding a sent fax to other destination by an email Forwarding a received fax to other destination by an email Forwarding a sent fax to other destination by server Setting up the end fax toneSetting up receiving faxes in color Forwarding a received fax to other destination by server Scan to Email ScanningUnderstanding the Scan screen Options Scan to ServerScan to PC Output tab User authentication for network scanningNetwork user authenticated by Kerberos Registering local authorized users Network authorized user by Ldap Scanning originals and sending through email Scan to EmailNetwork user authorized by SMB Check the box next to From Field Security Options Individual Setting up an e-mail accountStoring email addresses Group Entering email addresses by the keyboard Using Samsung Scan ManagerEntering email addresses by the address book Scanning originals and sending via SMB/ FTP Scan to Server Preparation for scanning to SMB/FTP Select Duplex and Resolution in the Basic tab Scanning and sending to SMB/FTP server Changing the scan feature settings Original Size Quality Scan PresetScan to Edge File Format Printing a document Canceling a print jobBasic printing Understanding the USB screen Using USB flash memoryAbout USB memory Plugging in an USB memory device Scanning Scanning to an USB memory deviceScan to USB Machine senses and determines the size of the original Original Type File Policy Press USB Print Printing from a USB memory deviceTo print a document from a USB memory device Machine Status screen Machine SetupAdmin Setting screen General settings Browsing the machine’s status Adjustment Power SaverAdjusted here. Tray Confirmation Message is You set Within Job Offsetting to On, Copy Setup Fax Setup Network Setup Authentication Optional Service Adjusting the color contrast Adjustment Color Tone Adjustment Activation Activates Inner Temperature Condition The machineLSU Temperature Condition The machine Setting Color Standard and applies to Printing a report Press the Setup tab Document Box ManagementDocument Box Management Clean Fuser Option Description Report ConfigurationMulti Send Report When you fax Fax Report Monitoring the supplies life MaintenancePrinting a machine report Finding the serial number Checking Document Box Cleaning your machineSending the toner reorder notification Maintaining the toner cartridge Redistributing toner Replacing the toner cartridge Pull the corresponding toner cartridge out from the machine Pull the corresponding toner cartridge out from the machine Replacing the imaging unit Expected cartridge life Maintenance Replacing the waste toner container Managing your machine from the website Maintenance PartsTo access SyncThru Web Service Items Part Name Yield Average Clearing document jams TroubleshootingTips for avoiding paper jams Misfeed of exiting paper Roller misfeed Clearing paper jams Tray Troubleshooting Optional tray Optional high capacity feeder If the paper is not feeding properly, pull the paper out Paper inside the machine Fuser area Paper jam in front of finisher Duplex unit areaStacker finisher Troubleshooting Understanding display messages Paper jam at exit of finisher Reinstall Message Meaning Suggested solutions Xxx tonerInstalled. Install it Message Meaning Suggested solutions Finisher door is Duplex path Message Meaning Suggested solutions Original paper jamMessage Meaning Suggested solutions Paper Jam in tray Inside of scanner Another problem Message Meaning Suggested solutions Replace with newSwitch is locked or Service Paper feeding problems Solving other problemsTouch screen problem Message Meaning Suggested solutions CLX-8385 Series PS as your Printing problemsCondition Possible cause Suggested solutions Condition Possible cause Suggested solutions Printing quality problems Characters Condition Suggested solutions SkewMisformed Curl or wave Copying problems Fax problems optional Scanning problemsSamsung Scan Manager Problem Common Windows problems Common PostScript problems Common Linux problems Installed in your system. Open the Unified Common Macintosh problems Problem Suggested solutions Supplies Ordering supplies and accessoriesAccessories DSK10T How to purchase Installing a memory module Installing accessoriesPrecautions to take when installing accessories Disconnect the power cord Activating the added memory in the PS printer properties Select Device SettingsReplacing the Stapler Select the Samsung CLX-8385 Series PS printer Enabling Fax feature after installing the fax Option kit Specifications General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications optional Glossary ADF FDI Jpeg Pstn Index FDI USB REV Software section Contents Using Windows Postscript Driver Using Smart Panel For a USB-connected Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Custom Installation Select Typical installation for a local printer. Click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Installing mono printer driver Click OK in the Install From Disk window Printing a Document Printing to a file PRN Select Printers and Faxes Select your printer driver icon Printer SettingsSaved in My Documents Basic Tab Paper Tab Cover Scaling OptionsAdvanced Paper Options First Transparency Separator Font/Text Color ModeGraphics Tab Raster Compression Samsung Tab Using a favorite settingAdvanced Tab Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Poster Printing in the Type Printing PostersPrinting Booklets Fitting Your Document to a Printing on Both Sides of PaperChange percentage of your document Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Deleting a Watermark What is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page Overlay Using Windows PostScript Driver Advanced From the Direct Printing Utility window Overview Direct Printing UtilityPrinting Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and Faxes SmarThru Office appears Using SmarThru OfficeScanning Fax Scanning Process with TWAIN- enabled SoftwareScan To Windows 2008/Vista Scanning Using the WIA DriverWindows XP/Server Windows Understanding Smart Panel Printer SettingTroubleshooting Guide Toner Level Opening the Troubleshooting Guide Changing the Smart Panel Program Settings Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Installing the SmartPanelUninstalling the Unified Linux Driver Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Click Properties Scanning a DocumentPrinting Files Using the Image Manager Adding Job Type Settings Tools Function Select Easy Install and click Install. Easy Install is Installing SoftwareUninstalling software Select Uninstall and click Uninstall For a USB-connected Setting Up the PrinterFor a Network-connected Click Add on the Printer List Layout Changing Printer SettingsPrinting a Document Graphics Job SettingJob Accounting Paper Printer Features Advanced Options Optional Finisher Front Cover Smart Color Back Cover Transparency SeperatorFront and Back Cover Option Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning with network ScanningScanning with USB Index Macintosh 42 uninstall