Samsung CLX-8385ND Series Message Meaning Suggested solutions Replace with new, Stop, Continue or

Message		Meaning	Suggested solutions
Replace with new	A toner cartridge has		You can choose among
[xxx] toner	almost reached its		Stop, Continue or
cartridge	estimated cartridge		Mono Only as shown
	life.		on the control panel. If
			you select Stop, the
	Note		printer stops printing
	•	If the black toner	and you cannot print
			any more without
		cartridge is
			changing the cartridge.
		reached its
			If you select Continue,
		estimated
			the printer keeps
		cartridge life,
			printing but the printing
		Mono Only
			quality cannot be
		message does not
			guaranteed. If you
		appear.
			select Mono Only, the
	•	Samsung does
			machine prints the data
		not recommend	in black only.
		using non-genuine	Replace the toner
		Samsung toner
		cartridge such as	cartridge for the best
		refilled or	print quality when this
		remanufactured.	message appears.
		Samsung cannot	Using a cartridge
		guarantee non-	beyond this stage can
		genuine Samsung	result in printing quality
		toner cartridge's	issues. (Page 11.4)
		quality. Service or
		repair required as
		a result of using
		non-genuine
		Samsung toner
		cartridges will not
		be covered under
		the machine
		warranty.
Scanner locking	The CCD (Charged		Unlock the CCD lock.
switch is locked or	Couple Device) lock		(Page 1.3) Or turn off
another problem	has been locked.		the machine and on
occurred	The CCD does not		again. Try again. If
	detect its home		the problem persists,
	location or move.		call for service.
Sensor failure:	There is a problem		Turn the machine off
[zzz]. Call for	in the sensor signal.		and turn it on again. If
service			the problem persists,
			please call for
			service.
Shake [xxx] toner	The toner supply is		Thoroughly roll the
cartridge	not enough.		new cartridge five or
			six times to distribute
			the toner evenly
			inside the cartridge.
			(Page 11.3)

Message	Meaning	Suggested solutions
Staple cartridge is	Stapler is run out.	Order Staple
empty. Replace it		Cartridge.
		(Page 13.2) And
		replace it.
		(Page 14.2)
Staple cartridge is	The staple cartridge	Install the staple
not installed.	is not installed.	cartridge following
Install it in finisher		the steps explained
		on the back of the
		finisher door.
		(Page 14.2) If you
		want to continue the
		print job and
		disregard of this error
		message, go to
		Admin Setting to
		adjust the option.
		(Page 10.2)
System error:	There is a problem	Turn the machine off
[zzz]. Please turn	in the system	and turn it on again. If
off then on	operation.	the problem persists,
		please call for
		service.
This IP address	The IP address is	Check the IP address
conflicts with an IP	used in other place	or obtain a new IP
address already in	elsewhere.	address.
use. Check it
Too much paper in	The stacker is full of	Remove printouts
finisher stacker.	printouts.	from the stacker.
Remove printed
paper
Too much paper in	The printed papers	Remove printed outs
output bin tray.	are full on the output	from the output tray.
Remove printed	tray.
paper
Transfer belt is not	The transfer belt of	Install the a
valid for this	the machine is not for	Samsung-genuine
machine. Check	your machine.	part designed for your
user’s guide		machine.
Prepare new	The life of the	Replace the part with
transfer belt unit	transfer belt expires	a new one. Call for
	totally.	service.
Waste tank is full.	The life span of the	Replace a waste
Replace it	waste toner	toner container with a
	container has	Samsung-genuine
	expired and the	waste toner
	printer will stop	container.
	printing until a new	(Page 11.8)
	waste toner
	container is placed
	into the printer.

12.14 <Troubleshooting>