Condition |
| Suggested solutions |
|
|
|
The paper keeps | • | There is too much paper in the tray. Remove |
jamming. |
| excess paper from the tray. If you are printing |
|
| on special materials, use the |
|
| tray. |
| • | An incorrect type of paper is being used. Use |
|
| only paper that meets the specifications |
|
| required by the machine. (Page 4.3) |
| • | There may be debris inside the machine. |
|
| Open the front cover and remove the debris. |
| • | If an original does not feed into the machine, |
|
| the DADF rubber pad may need to be |
|
| replaced. Contact a service representative. |
|
| |
Transparencies | Use only transparencies specifically designed | |
stick together in | for laser printers. Remove each transparency as | |
the paper exit. | it exits from the machine. | |
|
| |
Envelopes skew | Ensure that the paper guides are against both | |
or fail to feed | sides of the envelopes. | |
correctly. |
|
|
|
|
|
Printing problems
Condition |
| Possible cause | Suggested solutions |
|
|
| |
The | The machine is not | Check the power cord | |
machine | receiving power. | connections. Check the | |
does not |
|
| power switch and the power |
print. |
|
| source. |
|
|
| |
| The machine is not | Select Samsung | |
| selected as the | Series PCL 6 or Samsung | |
| default printer. |
| |
|
|
| default printer in your |
|
|
| Windows. |
|
|
| |
| Check the machine for the following: | ||
| • | The side cover is not closed. Close the side cover. | |
| • | Paper is jammed. Clear the paper jam. (Page 12.3) | |
| • | No paper is loaded. Load paper. (Page 4.7) | |
| • | The toner cartridge or the imaging unit is not | |
|
| installed. Install the toner cartridge or imaging unit. | |
| If a system error occurs, contact your service | ||
| representative. |
| |
|
|
| |
| The connection cable | Disconnect the printer cable | |
| between the | and reconnect it. | |
| computer and the |
| |
| machine is not |
| |
| connected properly. |
| |
|
|
|
|
Condition | Possible cause | Suggested solutions |
|
|
|
The | The connection cable | If possible, attach the cable |
machine | between the | to another computer that is |
does not | computer and the | working properly and print a |
print. | machine is defective. | job. You can also try using a |
(continued) |
| different printer cable. |
|
|
|
| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
|
| print job is sent to the correct |
|
| port. If the computer has |
|
| more than one port, make |
|
| sure that the machine is |
|
| attached to the correct one. |
|
|
|
| The machine may be | Check the printer properties |
| configured | to ensure that all of the print |
| incorrectly. | settings are correct. |
|
|
|
| The printer driver | Repair the printer software. |
| may be incorrectly | See Software section. |
| installed. |
|
|
|
|
| The machine is | Check the display message |
| malfunctioning. | on the control panel to see if |
|
| the machine is indicating a |
|
| system error. Contact a |
|
| service representative. |
|
|
|
| The document size is | Get more hard disk space |
| so big that the hard | and print the document |
| disk space of the | again. |
| computer is not |
|
| enough to access the |
|
| print job. |
|
|
|
|
The | The paper option that | For many software |
machine | was selected in the | applications, the paper |
selects print | printer properties | source selection is found |
materials | may be incorrect. | under the Paper tab within |
from the |
| the printer properties. Select |
wrong |
| the correct paper source. |
paper |
| See the printer driver help |
source. |
| screen. |
|
|
|
A print job | The job may be very | Reduce the complexity of the |
is extremely | complex. | page or try adjusting the print |
slow. |
| quality settings. |
|
|
|
