Scanning problems
Condition |
| Suggested solutions |
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The scanner does | • | Make sure that you place the original to be |
not work. |
| scanned face down on the scanner glass, or |
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| face up in the DADF. |
| • | There may not be enough available memory |
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| to hold the document you want to scan. Try |
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| the Prescan function to see if that works. Try |
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| lowering the scan resolution rate. |
| • | Check that the printer cable is connected |
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| properly. |
| • | Make sure that the printer cable is not |
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| defective. Switch the cable with a known |
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| good cable. If necessary, replace the cable. |
| • | Check that the scanner is configured |
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| correctly. Check scan setting in the SmarThru |
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| Configuration or the application you want to |
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| use to make certain that the scanner job is |
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| being sent to the correct port. |
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The unit scans | • | Check if the machine is printing received |
very slowly. |
| data. If so, scan the document after the |
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| received data has been printed. |
| • | Graphics are scanned more slowly than text. |
| • | Communication speed slows in scan mode |
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| because of the large amount of memory |
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| required to analyze and reproduce the |
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| scanned image. Set your computer to the |
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| ECP printer mode through BIOS setting. It |
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| will help to increase the speed. For details |
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| about how to set BIOS, refer to your |
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| computer user’s guide. |
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| Condition |
| Suggested solutions | |
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Message appears | • | There may be a copying or printing job in | ||
on your computer |
| progress. Try your job again when that job is | ||
screen: |
| finished, try your job again. | ||
• | “Device can't be | • | The selected port is currently being used. | |
| set to the H/W |
| Restart your computer and try again. | |
| mode you want.” | • | The printer cable may be improperly | |
• | “Port is being |
| connected or the power may be off. | |
| used by another | • | The scanner driver is not installed or the | |
| program.” |
| operating environment is not set up properly. | |
• | “Port is | • | Ensure that the machine is properly | |
| Disabled.” |
| connected and the power is on, then restart | |
• | “Scanner is busy |
| your computer. | |
| receiving or | • | The USB cable may be improperly connected | |
| printing data. |
| or the power may be off. | |
| When the |
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| current job is |
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| completed, try |
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| again.” |
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• | “Invalid handle.” |
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• | “Scanning has |
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| failed.” |
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Samsung Scan Manager Problem | ||||
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| Condition |
| Suggested solutions |
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Samsung Scan | Check your system requirements. Samsung |
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Manager does not | Scan Manager works in Window and |
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work. | Macintosh (Page 2.2.) |
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Fax problems (optional) | ||||
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| Condition |
| Suggested solutions | |
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The machine is not | • | Unplug the power cord and plug it in again. | ||
working, there is no | • | Ensure that there is power being supplied to | ||
display and the |
| the electrical outlet. | ||
buttons are not |
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working. |
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No dial tone | • | Check that the phone line is properly | ||
sounds. |
| connected. | ||
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| • | Check that the phone socket on the wall is | |
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| working by plugging in another phone. | |
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The numbers | Make sure that the numbers are stored in | |||
stored in memory | memory correctly. Print a Fax Phone Book. | |||
do not dial | (Page 6.7) | |||
correctly. |
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