Samsung CLX-8385ND Series 12

12.1 <

Troubleshooting>

12 Troubleshooting

This chapter gives helpful information on what to do if you encounter a

problem.

This chapter includes:

• Tips for avoiding paper jams

• Clearing document jams

• Clearing paper jams

• Understanding display messages

• Solving other problems

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided.

When a paper jam occurs, follow the steps outlined on page12.3.

• Follow the procedure on page 4.7. Ensure that the adjustable guides

are positioned correctly.

• Do not overload the tray. Ensure that the paper level is below the

paper capacity mark on the inside of the tray.

• Do not remove paper from the tray while your machine is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix paper types in a tray.

• Use only recommended print media. (Page

4.9

)

• Ensure that the recommended side of the print media is facing up in

the tray, or facing down in the multi-purpose tray.

• If paper jams occur frequently when you print on A5/B5-sized paper:

Load the paper into the tray with the long edge facing the front of the

tray. If load the paper this way, printing both sides of the paper (Duplex)

is not supported.

Clearing document jams

When an original jams while passing through the DADF, the warming

message appears on the display screen.

Caution

To avoid tearing the document, remove the jammed document

gently and slowly.

Note

To prevent document jams, use the scanner glass for thick, thin,

or mixed paper-type originals.

1Remove any remaining pages from the DADF.

2Open the DADF cover.

3Gently remove the jammed paper from the DADF.

Note

If you see no paper in this area, refer to Roller misfeed.

(Page 12.2)

4Close the DADF cover. Then reload the pages you removed, if any,

in the DADF.

Contents

Main Page CONTACT SAMSUNG WORLDWIDE Page C 1. Introduction 2. Software overview 3. Getting Started 4. Loading originals and print media 5. Copying 6. Faxing (Optional) 7. Scanning 8. Basic printing 9. Using USB flash memory 10. Machine status and advanced setup 11. Maintenance 12. Troubleshooting Page i About this users guide Finding more information ii Safety and Regulatory Information Important Precautions and Safety Information Laser Safety Statement WARNING iii Ozone Safety Power Saver Recycling Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in the European Union and other European countries with separate collection systems) Fax Branding Important warning: Ringer Equivalence Number WARNING: Replacing the Fitted Plug (for UK Only) Declaration of Conformity (European Countries) Approvals and Certifications EC Certification OpenSSL License Original SSLeay License vi 1.1 < 1 Special features 1.2 < 1.3 < Machine overview Front view 1.4 < Rear view 1.5 < Control panel overview 1.6 < Introducing the touch screen and useful buttons Touch screen Machine Setup button Job Status button 1.7 < Understanding the Status LED 1.8 < Menu map (Optional) USB (Optional) Main screen Machine Setup button Job Status button 2.1 < 2 Supplied software 2.2 < Printer driver features System requirements Windows 2.3 < Macintosh Linux 3.1 < 3 Setting up the hardware Setting a Color Standard 3.2 < Setting up the network Supported operating systems Configuring network protocol via the machine 3.3 < Installing the software 3.4 < Using the SetIP program Installing the program Starting the program 3.5 < Altitude adjustment 3.6 < Machine's basic settings Setting the authentication password Setting the date and time Changing the display language Setting job timeout Setting the default tray and paper Changing the default settings Changing the font setting 3.8 < Understanding the keyboard 4.1 < 4 media Loading originals On the scanner glass In the DADF Selecting print media 4.3 < Specification on print media 4.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 4.5 < 4.6 < Changing the size of the paper in the paper tray 4.7 < Loading paper Loading paper in tray 1, optional tray or optional high capacity feeder 4.8 < In the multi-purpose tray Tips on using the multi-purpose tray 4.9 < Setting the paper size and type 5.1 < 5 Understanding the Copy screen black/white appropriate to the original. 5.2 < Copying originals 5.3 < Changing the settings for each copy Changing the size of originals Reducing or enlarging copies Copying on both sides of originals (Duplex) 5.4 < Deciding the form of copy output (Collated / Staple) 5.5 < Selecting the type of originals Changing the darkness Using special copy features ID card copying Copying ID with the manual ID copy option 5.6 < 2-up or 4-up copying (N-up) Poster copying 5.7 < Clone copying Book copying Booklet copying 5.8 < Cover copying Transparency copying Watermark copying 5.9 < Overlay copying Auto crop copying Multi-Bin Erasing edges 5.10 < Erasing background images Shifting margins Gray enhance copying Adjusting backside images 6.1 < 6 Preparing to fax Sending a fax from a computer Sending a fax from your Computer 6.2 < Understanding the Fax screen 6.3 < Sending a fax Setting the fax header Sending a fax 6.4 < Sending a fax manually (On Hook Dial) Automatic resending Redialing the last number Delaying a fax transmission 6.5 < Receiving a fax Changing the receive modes Receiving manually in Telephone mode Receiving automatically in Answering Machine/ Fax mode 6.6 < Receiving faxes manually using an extension telephone Receiving in secure receiving mode Printing received faxes on both sides of the paper Receiving faxes in memory 6.7 < Adjusting the document settings Setting up a fax phonebook Storing individual phone numbers (Speed No.) 6.8 < Storing Group fax numbers (Group No.) Setting up a fax phonebook using SyncThru Web Service 6.9 < Using the polling option Storing the originals for polling Printing (Deleting) the polling document Polling a remote fax Polling from a remote Mailbox Using Mailbox Creating Mailbox Storing originals in Mailbox 6.11 < Faxing to a remote Mailbox Printing a report after sending a fax 6.12 < Sending a fax in toll save time Adding documents to a reserved delay fax job Forwarding a received fax to other destination Forwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by a fax Forwarding a sent fax to other destination by an email Forwarding a received fax to other destination by an email 6.14 < Forwarding a sent fax to other destination by server Forwarding a received fax to other destination by server Setting up the end fax tone Setting up receiving faxes in color 7.1 < 7 Understanding the Scan screen Scan to Email 7.2 < Scan to Server Scan to PC 7.3 < Output tab User authentication for network scanning Registering local authorized users Register authorized network users Network user authenticated by Kerberos 7.4 < Scanning originals and sending through email (Scan to Email) Sending a scanned image to several destinations as an email attachment 7.5 < Setting up an e-mail account Storing email addresses Individual Group Global Using Samsung Scan Manager 7.7 < Set Scan Button tab Scan Destination Scan Property Scanning originals and sending via SMB/ FTP (Scan to Server) Preparation for scanning to SMB/FTP 7.8 < Scanning and sending to SMB/FTP server 7.9 < Changing the scan feature settings Original Size 7.10 < Scan to Edge Quality Scan Preset 7.11 < File Format 8.1 < 8 Printing a document Canceling a print job 9.1 < 9 About USB memory Understanding the USB screen Plugging in an USB memory device 9.2 < Scanning to an USB memory device Scanning Cautions Scan to USB 9.3 < Changing the scan feature settings Original Size 9.4 < Scan to Edge 9.5 < Quality Scan Preset File Format File Policy 9.6 < Printing from a USB memory device To print a document from a USB memory device: 10.1 < 10 advanced setup Machine Setup Machine Status screen Admin Setting screen Browsing the machines status General settings Note: 10.3 < 10.4 < 10.5 < Fax Setup 10.6 < Note: 10.7 < Authentication 10.8 < Optional Service Adjusting the color contrast Note: 10.9 < Note: 10.10 < Document Box Management Printing a report 10.11 < 11.1 < 11 Printing a machine report Monitoring the supplies life Finding the serial number Sending the imaging unit reorder notification Sending the toner reorder notification Checking Document Box Cleaning your machine Cleaning the outside Cleaning the inside Maintaining the toner cartridge Toner cartridge storage Handling instructions Use of non-Samsung and refilled toner cartridge Expected cartridge life Replacing the toner cartridge 11.5 < 11.6 < Replacing the imaging unit Expected cartridge life 11.7 < 11.8 < Replacing the waste toner container 11.9 < Maintenance Parts Managing your machine from the website 12.1 < 12 Tips for avoiding paper jams Clearing document jams 12.2 < Misfeed of exiting paper Roller misfeed 12.3 < Clearing paper jams In the tray 1 12.4 < 12.5 < In the optional tray 12.6 < In the optional high capacity feeder Page 12.8 < In the paper inside the machine In the fuser area 12.9 < In the duplex unit area In the stacker (finisher) Paper jam in front of finisher 12.10 < Paper jam inside finisher, 12.11 < Paper jam at exit of finisher Understanding display messages 12.12 < 12.13 < 12.14 < 12.15 < Touch screen problem Paper feeding problems Printing problems 12.16 < 12.17 < Note: 12.18 < Printing quality problems 12.19 < 12.20 < 12.21 < Scanning problems Samsung Scan Manager Problem Fax problems (optional) 12.22 < 12.23 < Common PostScript problems Common Linux problems 12.24 < 12.25 < Common Macintosh problems Note: 13.1 < 13 accessories Supplies Accessories Note: 13.2 < Caution: Note: Page 14.1 < 14 Precautions to take when installing accessories Disconnect the power cord Discharge static electricity Installing a memory module Replacing the Stapler 14.3 < Enabling Fax feature after installing the fax option kit 15 General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications (optional) 16 Page Page Page I A B C D G I J K L Q R S T U Page Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS B ASIC P A DVANCED P USING WINDOWS POSTSCRIPT DRIVER USING DIRECT PRINTING UTILITY SHARING THE PRINTER LOCALLY S USING SMART PANEL U SING Y OUR PRINTER IN L USING YOUR PRINTER WITH A MACINTOSH Page 5 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 6 Custom Installation Page 8 Installing Software for Network Printing Typical Installation 9 Custom Installation T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software Installing mono printer driver 2 Printing a Document Printing to a file (PRN) Printer Settings Basic Tab Orientation Quality Layout Options Double-Sided Printing Scaling Options Graphics Tab Color Mode Font/Text Raster Compression Advanced Tab Watermark Overlay Output Options Job Settings Using Help 3 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets Printing on Both Sides of Paper Change percentage of your document A Fitting Your Document to a Selected Paper Size Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver Printer Settings 5 : C Utility 6 Locally Setting Up a Host Computer Setting Up a Client Computer 7 Scanning Using SmarThru Office Starting SmarThru Office Quick Start Guide Using SmarThru Office Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Windows XP/Server 2003 Windows 2008/Vista Windows 7 8 Understanding Smart Panel Toner Level Printer Setting If you connect your printer to a network, the window appears instead of the Printer Settings Utility window. Opening the Troubleshooting Guide Changing the Smart Panel Program Settings 9 Linux Getting Started Installing the Unified Linux Driver Installing the Unified Linux Driver Installing the SmartPanel Uninstalling the Unified Linux Driver 36 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 37 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 39 Printing Files Scanning a Document 40 Adding Job Type Settings Using the Image Manager Page Using Your Printer with a Macintosh Installing Software Uninstalling software Setting Up the Printer For a Network-connected For a USB-connected 44 Printing Printing a Document Changing Printer Settings Layout 45 Resolution(Quality) Job Accounting Job Setting Using Your Printer with a Macintosh 46 Printer Features Advanced Options Back Cover Front and Back Cover Option Transparency Seperator Smart Color 48 Printing Multiple Pages on One Sheet of Paper C Duplex Printing Scanning Scanning with USB Scanning with network SOFTWARE SECTION I A B C D T U W