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| Condition |
| Suggested solutions | |
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Loose toner | • | Clean the inside of the machine. Contact a | |||
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| service representative. |
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| • | Check the paper type and quality. |
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| (Page 4.3) |
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| • | Remove the imaging unit and then, install a |
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| new one. (Page 11.4) |
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| • | If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Character Voids | Character voids are white areas within parts of | ||||
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| characters that should be solid black: | |
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| • | If you are using transparencies, try another |
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| type of transparency. Because of the |
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| composition of transparencies, some |
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| character voids are normal. |
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| • | You may be printing on the wrong surface of |
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| the paper. Remove the paper and turn it |
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| around. |
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| • | The paper may not meet paper |
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| specifications. (Page 4.3) |
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Horizontal stripes | If horizontally aligned black streaks or smears | ||||
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| appear: | |
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| • | The imaging unit may be installed |
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| improperly. Remove the cartridge and |
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| reinsert it. |
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| • | The imaging unit may be defective. Remove |
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| the imaging unit and install a new one. |
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| |
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| (Page 11.6) |
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| • | If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Curl | If the printed paper is curled or paper does not | ||||
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| feed into the machine: | |
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| • Turn the stack of paper over in the tray. Also | |
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| try rotating the paper 180° in the tray. |
An unknown image | Your machine is probably being used at an |
repetitively appears | altitude of 1,000 m (3,281ft) or above. The |
on the next few | high altitude may affect the print quality from |
sheets or loose | loose toner or light imaging. You can set this |
toner, light print, or | option through Printer Settings Utility or the |
contamination | Printer Tab in printer driver’s properties. See |
occurs. | page 3.5. |
Copying problems
Condition |
| Suggested solutions |
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| |
Copies are too light | Use Light and Dark arrows to darken or | |
or too dark. | lighten the backgrounds of copies. | |
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Smears, lines, | • | If the defects are on the original, press Light |
marks, or spots |
| and Dark arrows to lighten the background |
appears on copies. |
| of your copies. |
| • | If there are no defects on the original, clean |
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| the scan unit. (Page 11.2) |
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Copy image is | • | Ensure that the original is face down on the |
skewed. |
| scanner glass or face up in the DADF. |
| • | Check that the copy paper is loaded |
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| correctly. |
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Blank copies print | Ensure that the original is face down on the | |
out. | scanner glass or face up in the DADF. | |
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Image rubs off the | • | Replace the paper in the tray with paper |
copy easily. |
| from a new package. |
| • | In high humidity areas, do not leave paper in |
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| the machine for extended periods of time. |
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Frequent copy | • | Fan the stack of paper, then turn it over in |
paper jams occur. |
| the tray. Replace the paper in the tray with a |
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| fresh supply. Check/adjust the paper guides, |
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| if necessary. |
| • | Ensure that the paper is the proper paper |
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| weight. 75 g/m2 (20 lb bond) paper is |
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| recommended. |
| • | Check for copy paper or pieces of copy |
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| paper remaining in the machine after a |
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| paper jam has been cleared. |
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Toner cartridge | • | Your originals may contain pictures, solids, |
produces fewer |
| or heavy lines. For example, your originals |
copies than |
| may be forms, newsletters, books, or other |
expected before |
| documents that use more toner. |
running out of | • | The machine may be turned on and off |
toner. |
| frequently. |
| • | The scanner lid may be left open while |
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| copies are being made. |
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