Condition | Possible cause | Suggested solutions |
|
|
|
Half the | The page orientation | Change the page orientation |
page is | setting may be | in your application. See the |
blank. | incorrect. | printer driver help screen. |
|
|
|
| The paper size and | Ensure that the paper size in |
| the paper size | the printer driver settings |
| settings do not | matches the paper in the |
| match. | tray. |
|
| Or, ensure that the paper |
|
| size in the printer driver |
|
| settings matches the paper |
|
| selection in the software |
|
| application settings you use. |
|
|
|
The | The printer cable is | Disconnect the printer cable |
machine | loose or defective. | and reconnect. Try a print job |
prints, but |
| that you have already printed |
the text is |
| successfully. If possible, |
wrong, |
| attach the cable and the |
garbled, or |
| machine to another computer |
incomplete. |
| and try a print job that you |
|
| know works. Finally, try a |
|
| new printer cable. |
|
|
|
| The wrong printer | Check the application’s |
| driver was selected. | printer selection menu to |
|
| ensure that your machine is |
|
| selected. |
|
|
|
| The software | Try printing a job from |
| application is | another application. |
| malfunctioning. |
|
|
|
|
| The operating system | Exit Windows and reboot the |
| is malfunctioning. | computer. Turn the machine |
|
| off and then back on again. |
|
|
|
Pages print, | The toner cartridge is | Redistribute the toner, if |
but they are | defective or out of | necessary. |
blank. | toner. | If necessary, replace the |
|
| toner cartridge. |
|
|
|
| The file may have | Check the file to ensure that |
| blank pages. | it does not contain blank |
|
| pages. |
|
|
|
| Some parts, such as | Contact a service |
| the controller or the | representative. |
| board, may be |
|
| defective. |
|
|
|
|
Condition | Possible cause | Suggested solutions |
|
|
|
PDF file | Incompatibility | Printing the PDF file as an |
does not | between the PDF file | image may enable the file to |
and the Acrobat | print. Turn on Print As Image | |
correctly- | products. | from the Acrobat printing |
some parts |
| options. |
are missing |
| Note: It will take longer to |
in the |
| print when you print a PDF |
graphics, |
| file as an image. |
text or |
|
|
illustrations. |
|
|
|
|
|
Before | Using damp paper | This is not a problem. Just |
printing, the | can cause vapor | keep printing. |
machine | during printing. |
|
emits vapor |
|
|
near the |
|
|
output tray. |
|
|
|
|
|
Your | The oil used to | After printing about 100 color |
machine | protect the fuser is | pages, there will be no more |
has an odd | evaporating. | smell. It is a temporary issue. |
smell |
|
|
during initial |
|
|
use. |
|
|
|
|
|
The print | The resolution of the | Reduce the photo size. If you |
quality of | photo is very low. | increase the photo size in the |
photos is |
| software application, the |
not good. |
| resolution will be reduced. |
Images are |
|
|
not clear. |
|
|
|
|
|
The | Paper size and paper | Set the correct paper size in |
machine | size setting do not | the Custom in the Paper tab |
does not | match. | in the printer propeties. See |
print special |
| Software section. |
sized paper |
|
|
such as a |
|
|
billing |
|
|
paper. |
|
|
|
|
|
