Troubleshooting

290

Caller ID is not shown

Action

Yes

No

 

 

 

Contact your telephone company to check if your telephone line is

The problem is solved.

Contact customer

subscribed to the caller ID service.

 

support.

Notes:

 

 

If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).

The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns.

Contact your telephone company to determine which pattern or switch setting to use.

Does the caller ID appear?

Cannot send or receive a fax

Action

Yes

No

 

 

 

Step 1

Clear the error or status

Go to step 2.

Check if an error or status message appears on the display.

message.

 

Is there an error or status message on the display?

 

 

 

 

 

Step 2

Go to step 3.

Connect the power

Check if the power cord is plugged into the printer and a properly

 

cord to the printer and

grounded electrical outlet.

 

a properly grounded

 

 

electrical outlet.

Is the power cord plugged into the printer and a properly grounded

 

 

electrical outlet?

 

 

 

 

 

Step 3

Go to step 4.

Turn on the printer,

Check the power.

 

and then wait until

Check if the printer is plugged in and turned on, and if Ready appears

 

Ready appears on the

 

display.

on the display.

 

 

 

Is the printer turned on, and does Ready appear on the display?

Step 4

Go to step 5.

Securely connect the

Check the printer connections.

cables.

If applicable, check if the cable connections for the following

 

equipment are secure:

 

Telephone

 

Handset

 

Answering machine

 

Are the cable connections secure?

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Lexmark MX511DHE, 35S5703, 35S5704, MX511DE manual Caller ID is not shown, Cannot send or receive a fax, Troubleshooting 290