Users Guide
October
Contents
Loading paper and specialty media
Paper and specialty media guide
Printing
Copying
Faxing 103
Scanning 126
Understanding the printer menus 134
Saving money and the environment 203
Troubleshooting 240
Maintaining the printer 213
Managing the printer 224
Clearing jams 227
303
Safety information
Safety information
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Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Automatic document feeder ADF Scanner glass
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Use
Indicator light color and its corresponding printer status
Understanding the home screen
Using the touch-screen buttons
Features
Feature Description
This may also appear on the home screen
Other touch-screen buttons
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Setting up Forms and Favorites
Understanding the different applications
Activating the home screen applications
Finding information about the home screen applications
Click Settings Apps Apps Management Forms and Favorites
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Available internal options
Accessing the controller board
Installing a memory card
Close the shield, and then the access door
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Installing an optional card
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Installing an Internal Solutions Port
Long ISP cable
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Installing a printer hard disk
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Removing a printer hard disk
Order of installation
Installing hardware options
Installing optional trays
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Attaching cables
Line port
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Macintosh
Windows
Click Update Now ‑ Ask Printer
Windows 7 or earlier
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
AppleTalk select your printer Add
Using the Push Button Configuration method
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto
Using the Personal Identification Number PIN method
For Windows users
Setting up serial printing
Click Continue Finish
Verifying printer setup
Printing a menu settings
Printing a network setup
Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading trays
LGL A4 Exec
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Loading the multipurpose feeder
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Linking and unlinking trays
Click Settings Paper Menu
Linking and unlinking trays
Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
Assigning a custom paper type
Select a custom name you want to configure, and then touch
Configuring a custom name
Paper Menu Custom Types
Using specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
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Paper characteristics
Paper guidelines
Using recycled paper and other office papers
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Supported paper sizes, types, and weights
Storing paper
Supported paper sizes
182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11
Paper and specialty media guide
Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Printing
Printing forms and a document
Printing forms
Printing a document
Adjusting toner darkness
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the printer
Printing confidential and other held jobs
Recommended flash drives File type
Printing confidential and other held jobs
Modifying confidential print settings
Printing Touch
Canceling a print job
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Customizing copy settings
Making copies using paper from a selected tray
Copying on letterhead
Copying to a different size
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Copying on both sides of the paper duplexing
Adjusting copy quality
Reducing or enlarging copies
Collating copies
Collated Not collated
Copying multiple pages onto a single sheet
Placing separator sheets between copies
Between Copies Between Jobs Between Pages Off
Placing a header or footer on pages
Placing information on copies
Placing an overlay message on each
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Copy from
Content
Scale
Darkness
Sides Duplex
Cover Page Setup
Advanced Duplex
Save As Shortcut
Margin Shift
Paper Saver
Advanced Imaging
Create Booklet
Custom Job
Setting up the printer to e-mail
Setting up the e-mail function
Creating an e-mail shortcut using the Embedded Web Server
Mailing
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Click Settings
Mailing a document
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Adding e-mail subject and message information
Customizing e-mail settings
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Send As
Resolution
Mailing 101
Setup
Scan Preview
Transmission Log
Mailing 102
Faxing
Setting up the printer to fax
Faxing 103
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Faxing 106
Connected to the same telephone wall jack
Faxing 107
Connected to different wall jacks
Faxing 108
Scenario 2 Digital Subscriber Line DSL
Faxing 109
Scenario 3 VoIP telephone service
Faxing 110
Setup 1 Printer is connected directly to a cable modem
Faxing 111
Faxing 112
Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 115
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Fax tab Enable fax
Sending a fax using a shortcut number
Sending a fax using the address book
Sending a fax at a scheduled time
Faxing 119
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Viewing a fax log
Canceling an outgoing fax
Click Settings Reports Click Fax Job Log or Fax Call Log
Blocking junk faxes
Touch Delete Selected Jobs
Holding faxes
Holding and forwarding faxes
Forwarding a fax
Understanding the fax options
Faxing 124
Faxing 125
Delayed Send
This option lets you send a fax at a later time or date
Using Scan to Network
Scanning
Scanning to an FTP address
Scanning 126
Creating an FTP shortcut using the Embedded Web Server
Creating an FTP shortcut using the printer control panel
Creating shortcuts
Scanning 127
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning to an FTP address
Scanning 128
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Scanning 129
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
Click Next Close
Understanding the scan options
Scanning to a flash drive
FTP Address
This option lets you type a file name for the scan image
Scanning 132
Setup
Menus list
Understanding the printer m enus
Understanding the printer menus 134
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 135
MP Feeder Size
Understanding the printer menus 136
MP Feeder Type
Understanding the printer menus 137
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Configure MP menu
Substitute Size menu
Paper Texture menu
Understanding the printer menus 138
Understanding the printer menus 139
Paper Weight menu
Understanding the printer menus 140
Paper Loading menu
Understanding the printer menus 141
Custom Types menu
Custom Names menu
Understanding the printer menus 142
Use Custom Name
Custom Scan Sizes menu
Universal Setup menu
Understanding the printer menus 143
Reports menu
Reports Menu
Understanding the printer menus 144
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 145
Understanding the printer menus 146
To access the menu, navigate to either of the following
Network Card menu
TCP/IP menu
Understanding the printer menus 147
Understanding the printer menus 148
IPv6 menu
Wireless menu
Understanding the printer menus 149
AppleTalk menu
To access the menu, navigate to any of the following
Understanding the printer menus 150
Understanding the printer menus 151
Standard USB menu
USB Buffer
Smtp Setup menu
Understanding the printer menus 152
Understanding the printer menus 153
Miscellaneous Security Settings menu
Security menu
Confidential Print menu
Understanding the printer menus 154
Disk Wiping menu
Understanding the printer menus 155
Set Date and Time menu
Security Audit Log menu
Understanding the printer menus 156
General Settings menu
Settings menu
Understanding the printer menus 157
Quiet Mode
Run Initial setup
Understanding the printer menus 158
Keyboard
Understanding the printer menus 159
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 160
Understanding the printer menus 161
Understanding the printer menus 162
Hibernate Timeout on Connection
Understanding the printer menus 163
Print Recovery
Error Recovery
Understanding the printer menus 164
Factory Defaults
Export Configuration Package
Understanding the printer menus 165
Press Sleep Button
Copy Settings menu
Understanding the printer menus 166
Understanding the printer menus 167
Understanding the printer menus 168
Fax Mode Analog Fax Setup menu
Fax Settings menu
Understanding the printer menus 169
Understanding the printer menus 170
Fax Send Settings menu items and their descriptions
Resolution
Understanding the printer menus 171
Fax Cover
Understanding the printer menus 172
Dial Prefix
Understanding the printer menus 173
Fax Receive Settings menu items and their descriptions
Understanding the printer menus 174
Understanding the printer menus 175
Fax Log Settings menu items and their descriptions
Understanding the printer menus 176
‑mail Settings menu
Speaker Settings menu items and their descriptions
Answer On menu items and their descriptions
Understanding the printer menus 177
Understanding the printer menus 178
Format
Understanding the printer menus 179
Orientation
Understanding the printer menus 180
Understanding the printer menus 181
Use cc/bcc
FTP Settings menu
Understanding the printer menus 182
Understanding the printer menus 183
FTP bit Depth
Understanding the printer menus 184
File Name
Flash Drive menu
Scan Settings
Understanding the printer menus 185
Understanding the printer menus 186
Understanding the printer menus 187
Scan Bit Depth
Understanding the printer menus 188
Print Settings menu items and their descriptions
Copies
Understanding the printer menus 189
Duplex Binding
Paper Saver Orientation
Paper Saver Border
Setup menu
Print Settings
Understanding the printer menus 190
Finishing menu
Understanding the printer menus 191
Download Target
Resource Save
Understanding the printer menus 192
Separator Source
Print Resolution
Quality menu
Understanding the printer menus 193
Pixel Boost
Job Accounting menu
Understanding the printer menus 194
Utilities menu
Understanding the printer menus 195
XPS menu
Understanding the printer menus 196
PCL Emul menu
PostScript menu
Understanding the printer menus 197
PCL Emulation Settings
Understanding the printer menus 198
Understanding the printer menus 199
Tray Renumber
Html menu
Understanding the printer menus 200
Font Size
Scale
Help menu
Image menu
Understanding the printer menus 201
Menu item Description
Understanding the printer menus 202
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Click Settings General Settings Eco‑Mode select a setting
Click Settings General Settings Quiet Mode select a setting
Saving energy
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 205
Using Hibernate Mode
Adjusting the brightness of the display
Click Settings General Settings Sleep Button Settings
Click Settings General Settings
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
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Securing the printer
Statement of Volatility
Erasing volatile memory
Disposing of a printer hard disk
Using the printer control panel
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 213
Maintaining the printer 214
Cleaning the scanner glass
Close the scanner cover
Using genuine Lexmark parts and supplies
Checking the status of parts and supplies
Estimated number of remaining pages
Ordering supplies
Ordering toner cartridges
Maintaining the printer 216
Return Program cartridge
Regular cartridge
Ordering a maintenance kit
Storing supplies
Ordering an imaging unit
Ordering an ADF separator roller
Replacing supplies
Replacing the toner cartridge
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Replacing the imaging unit
Maintaining the printer 220
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Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Settings General Settings Factory Defaults Restore Now
Restoring factory default settings
Managing the printer 226
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 227
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
‑page jam, open front door y.xx
Clearing jams 230
Page
Page
‑page jam, open rear door y.xx
Models, select Next Clear the jam, press OK
‑page jam, clear standard bin y.xx
‑page jam, remove tray 1 to clear duplex y.xx
Clearing jams 235
‑page jam, open tray x y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding printer messages
Configuration change, some held jobs were not restored
Troubleshooting 241
Change paper source to paper size load orientation
Close front door
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Complex page, some data may not have printed
Defective flash detected
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Insufficient memory, some held jobs will not be restored
Imaging unit very low, x estimated pages remain 84.xy
Incorrect paper size, open paper source
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to support Resource Save feature
Insufficient memory to collate job
Load manual feeder with custom string paper orientation
Load manual feeder with custom type name paper orientation
Troubleshooting 246
Load paper source with custom string paper orientation
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Memory full
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Not enough free space in flash memory for resources
Printer had to restart. Last job may be incomplete
Troubleshooting 250
Replace all originals if restarting job
Replace cartridge, 0 estimated pages remain 88.xy
Replace cartridge, printer region mismatch 42.xy
Troubleshooting 251
Replace defective imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Replace jammed originals if restarting job
Restore held jobs?
Scanner disabled by admin
Replace unsupported imaging unit 32.xy
Scanner automatic feeder cover open
Serial option x error
Smtp server not set up. Contact system administrator
Some held jobs were not restored
Standard network software error
Solving printer problems
Basic printer problems
Troubleshooting 255
Printer is not responding
Action Yes
Troubleshooting 256
Printer display is blank
Hardware and internal option problems
Internal Solutions Port does not operate correctly
Troubleshooting 257
Action Yes Step Problem is solved Go to step
Troubleshooting 258
Tray problems
Step Problem is solved. Go to step
Paper feed problems
Troubleshooting 259
Settings General Settings Print Recovery
USB/parallel interface card does not operate correctly
Troubleshooting 260
Action Yes Step Go to step Problem is solved
Paper frequently jams
Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Troubleshooting 261
Confidential and other held jobs do not print
Troubleshooting 262
Error message about reading the flash drive appears
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Troubleshooting 263
Large jobs do not collate
Printing slows down
Troubleshooting 264
Click File Print Advanced Print As Image OK OK
Troubleshooting 265
Print jobs do not print
Troubleshooting 266
Settings General Settings
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Troubleshooting 267
Tray linking does not work
Print quality problems
Troubleshooting 268
Unexpected page breaks occur
Characters have jagged or uneven edges
Troubleshooting 269
Clipped pages or images
Compressed images appear on prints
Troubleshooting 270
Gray background on prints
Troubleshooting 271
Horizontal voids appear on prints
Troubleshooting 272
Incorrect margins on prints
Troubleshooting 273
Paper curl
Troubleshooting 274
Print irregularities
Troubleshooting 275
Print is too dark
Troubleshooting 276
Print is too light
Troubleshooting 277
Printer is printing blank pages
Troubleshooting 278
Printer is printing solid black pages
Troubleshooting 279
Repeating defects appear on prints
Shadow images appear on prints
Troubleshooting 280
Skewed print
Troubleshooting 281
Streaked horizontal lines appear on prints
Troubleshooting 282
Streaked vertical lines appear on prints
Troubleshooting 283
Toner fog or background shading appears on prints
Troubleshooting 284
Toner rubs off
Toner specks appear on prints
Transparency print quality is poor
Uneven print density
Troubleshooting 285
Vertical voids appear on prints
Solving copy problems
Copier does not respond
Partial document or photo copies
Troubleshooting 287
Poor copy quality
Troubleshooting 288
Troubleshooting 289
Solving fax problems
Scanner unit does not close
Caller ID is not shown
Troubleshooting 290
Cannot send or receive a fax
Troubleshooting 291
Troubleshooting 292
Can receive but not send faxes
Yes Problem is solved Go to step
293
Fax and e-mail functions are not set up
Troubleshooting 294
Settings General Settings Run initial setup Yes Submit
Received fax has poor print quality
Troubleshooting 295
Solving scanner problems
Click Settings Fax Settings Analog Fax Setup
Troubleshooting 296
Cannot scan from a computer
Partial document or photo scans
Poor scanned image quality
Scan job was not successful
Troubleshooting 297
Step Change the file name. Go to step
Stamp or Overwrite
Troubleshooting 298
Existing file check box
Troubleshooting 299
Scanner does not respond
Solving home screen applications problems
An application error has occurred
Troubleshooting 300
Click Settings Apps Apps Management System tab Log
Troubleshooting 301
Troubleshooting 302
Contacting customer support
Tech Library
Mail
Product information
Edition notice
303
October
Noise emission levels
Trademarks
304
Temperature information
Product disposal
Static sensitivity notice
305
Laser notice
Laser advisory label
306
Laser notice label may be affixed to this printer as shown
Power consumption
Product power consumption
Sleep Mode
Hibernate Mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Licensing notices
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
309
310
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
Industry Canada Canada
Taiwan NCC RF notice statement
313
314
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
315
Limited warranty service
Limited warranty
316
Extent of limited warranty
Limitation of liability
Additional rights
317
Patent acknowledgment
318
Symbols
250‑sheet tray installing 42 550‑sheet tray installing
Index
Numerics
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