Pitney Bowes DM800 Troubleshooting10

SV61162 Rev. C 10-1

Contents

How to Troubleshoot Your Mailing

System ........................................................10-2

Envelope Sealing Problems .......................10-2

Envelope Feeding Problems ......................10-4

Tape Feeding Problems .............................10-8

Printing Problems .......................................10-9

Postage Refill Problems ............................10-10

Display Problems ...................................... 10-11

Weighing Problems ...................................10-12

Troubleshooting10

Contents

Main Page Page Page Page Page DM800 Series Digital Mailing System Operating Guide Contents Page Pitney Bowes Contact Information List PB Web Sites Our Help Desk Pitney Bowes Supplies Postage By Phone System Page Page Whats in This Guide Other Information Publications Postage By Phone Meter Payment System Guide Scale User Guide On the System What You Need to Know Safety Requirements Page Page DJPS/DMPS Power Stacker Page Important Information About Powering Your DM Series Digital Mailing System Off NO NONO YES ON OFF Page Page 2 Meet the DM800 Series Digital Mailing System Introducing the DM Series Features and Benefits ENERGY STAR Rating Postage Meter Easy-To-Use IntelliLink Control Center Variety of Communications Options Ability to Communicate With Other Applications Ability to Use Other Pitney Bowes Equipment 2 Meet the DM800 Series Digital Mailing System Accounting and Reporting Budget Manager Business Manager Advertisements and Inscriptions DM800 Digital Mailing System Exterior The DM800i Digital Mailing System Left Side View of the DM800i Digital Mailing System Page Connectors on the Back of the Mailing System Base Connectors on the Back of the IntelliLink Control Center Connecting the IntelliLink Control Center to a Remote Phone Line External Modem Connections - Back of the IntelliLink Control Center External Modem Connections - Back of the Mailing System Base Mailing System Interior Interior of DM800i Digital Mailing System (Under the Feed Cover) Page Page The IntelliLink Control Center Page The Main Screen Page 3 Mail in a Minute Mail In A Minute Preparing Your Mail Page 3 Mail in a Minute Printing Postage Tapes Running the Mail Running Mail 4 Navigating Hints Select Mode Applying Postage and Running Mail 1Determining the Correct Postage Mode Page About Running Mail 2Preparing Your Mail Page Tips on Feeding Mail About Printing Postage Tapes Mode Selection: Key in Postage 6 Select Mode Mode Selection: WOW - Weigh on the Way Mode Selection: Weigh First Piece Mode Selection: Differential Weighing Before using differential weighing: To use differential weighing: Mode Selection: Manual Weight Entry Mode Selection: Attached Scale Mode Selection: Attached Scale - AutoTape Mode Selection: Print Permit Mode Selection: Seal Only To select a Print Permit: 4Selecting or Deselecting an Account Select an Account Deselect an Account 5Selecting the Class, Carrier, Special Services or Select a Country 5Selecting the Class, Carrier, Special Services or Entering ZIP Codes and Zones Selecting a Smart Class 6Selecting Meter Stamp Meter Stamp Options Meter Stamp Options: Date 6Selecting Meter Stamp URGENT Meter Stamp Options: Inscription Page Using Electronic Confirmation Services 7 Overview Overview Tracking Information on the Internet Adding Services or Making Changes Using Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Page 8 Adding More Postage Adding Postage or Changing the Date Changing the Date 8Adding Postage or Changing the Date Page Mailing System Setup 5 Navigating Hints Select Option Overview of Mailing System Setup Page 3Setting the Date and Time of Day Setting Up a Supervisor Password 4 To create a supervisor password: To password protect an operation: Page Attached Scale Setting Up the Scale and Selecting Rates 6Scale/Rates Setup AutoScale Diff Weigh Trip Weight Class if New Piece ZIP/Zone Prompt Destination if New Piece Destination if New Class Add ZIPs to Zone 0 BMC Intra ZIP Discount Code Confirm Svc Barcode Prompt 7Setting Up Postage By Phone Meter Payment Phone/Network Set Up Dialing Prefix PBP Account # PB Phone # My Phone # Secondary PB # Dialing Type Modem String Modem Type Network Settings Page System Sleep Display Sleep Configuring System Timeouts 10 Timeouts Feeding Timeout Normal Preset Timer Waiting for Env Transaction Timer 9 1 1 How to Define Normal Preset Values How to Define Custom Preset Values How to Store Advance Date in a Custom Preset Example 1: Example 2: Example 3: How to Edit Custom Preset Values How to View, Rename, or Delete Presets Page 14 Configuring the Optional Barcode Scanner Setting the Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting Auto-Enter 15 Setting Up the Optional Smart Class Feature Setting up Smart Class For weight break: Use Class: Page Page Page Adding Postage 6 6 Adding Postage Your Postage Meter Postage By Phone If you need assistance with Postage By Phone System USPS Rekey Managing Your Postage Funds Page Page Page Page Page Standard Accounting Setup* 7 Navigating Hints Select Account Set Up Accounts Page Before Using the Setup Procedures Using the Account Setup Procedures Viewing Accounts or 1 Creating Accounts and 2 Creating Accounts and 2 Accounting Messages 3Editing Accounts Page Page Page 10 Transferring Funds Setting the Station ID Selecting an Accounting Type Page Account Structure and Hierarchy Hierarchal Reporting Structure Engineering Testing Software Software Reports 8 Introduction How To View a Report Printing a Report How to Print a Report Single Account Report Reports Screen Display Printed Report Multi-Account Summary (Internal printer version) Multi-Account Summary (External Printer Version) Last 5 Refills Printed Report: System Printer Printed Report: Attached Printer Confirmation Services Report System Printer Permit Mail Account List (External Printer Required) Funds Report System Setup Error Report Job Report Data Capture (Non-US Use Only) Installed/Pending Rates Last Rates Downloaded View Download Log Page Page Cleaning the Exterior Items to Keep On Hand Tape Tape is still on roll Tape Has Run Out E-Z Seal Sealing Solution Moistener Cleaning or Replacing the Moistener Brush Priming the Moistener Cleaning or Replacing the Wick Page Printer Printing a Test Pattern Page Page Page Replacing the Ink Cartridge Page Changing the Printhead Changing the Wiper Blade Assembly Performing Updates or Adding Features Turn on New Features Perform Software Updates Add new Advertisements or Inscriptions Performing Updates or Adding Features Troubleshooting10 How to Troubleshoot Your Mailing Envelope Sealing Problems Envelope(s) not sealing, or not sealing properly Page More than one envelope is feeding Envelope(s) getting jammed To clear a jam in the Feed deck: Page Envelope(s) getting jammed To clear a jam in the Transport deck: Tape Feeding Problems Tape jamming in the feeder Printing Problems No postage is printing Meter imprint is out of align- ment Printing Problems Meter imprint is streaked or in- complete; poor print quality: Postage Refill Problems Refill operation fails when IntelliLink Control Center is on or off the mailing system Display Problems Weighing Problems Scale does not return to zero or postage weights are erractic Weighing Problems Scale does not return to zero or postage weights are erractic Page Supplies and Options11 Page Accessories You Can Order Advertisements and Inscriptions Advertisements included with your DM800 Series Digital Mailing System Inscriptions included with your DM800 Series Digital Mailing System URGENT 11 Supplies and Options Ordering Permits for Your Mailing System USPS Supplies Page Page Page Page Page Page Page Page Appendix B - Operator Training Checklist Learning About Your System Basic Operations Advanced Operations If You Need To Change Your System Setup If You Need To Change Your System Setup (continued) What You Need to Maintain Your System If You Have Problems with Your System Page C Specifications Specifications Page C Specifications Specifications Page Page Page A B C D E F H I L M N O P Q R S T U W Z