Manuals / Pitney Bowes / Computer Equipment / Postal Equipment

Pitney Bowes DM800 manual Weighing Problems

Models: DM800

1 210

Download 210 pages 27.18 Kb

Page 174

10 • Troubleshooting

Weighing Problems

	Possible Causes	Solution
Scale does not	For MP Series External Weighing	1. Remove the top cover and make sure
return to zero	Platform scales:	that the 4 plastic grommets in the
or postage	The scale top cover may not be	scale are seated correctly. The 4 plas-
weights are	seated properly on the scale.	tic posts of the top cover fit into these
erractic		grommets.
erractic		2. If a grommet, or any part of a grom-
		2. If a grommet, or any part of a grom-
		met, is pushed below the surface of
		the metal on the scale, reseat it until it
		appears as shown here:

Grommet pushed	Properly seated
below surface	grommet

3. Check to make sure the bubble is cen- tered in the circle as shown. If not, and you have a flatblade screwdriver, cen- ter the bubble by adjusting the legs.

Otherwise go to step 4.

Center the bubble

10-12

SV61162 Rev. C

Image 174

Pitney Bowes DM800 manual Weighing Problems

Contents

DM800 Series Digital Mailing System Page SV61162 Rev. C Alerting Messages FCC ComplianceFCC Compliance of Modem FCC Compliance of Stacker Contents DM800 Series Digital Mailing System Operating GuidePage Our Help Desk Pitney Bowes Contact Information ListPB Web Sites Postage By Phone SystemPage Read This First Read this First What’s in This GuidePublications DM800 Series Digital Mailing System Operating GuideOther Information On the SystemSafety Requirements What You Need to KnowUsps Requirements Safety RequirementsSafety Requirements IntelliLink Control CenterDJPS/DMPS Power Stacker Safety If your stacker has an AC adapter to power the stackerOFF Page Meet the DM800 Series Digital Mailing System Introducing DM Series Mailing System Features and BenefitsMeet the DM800 Series Digital Mailing System Energy Star RatingAbility to Communicate With Other Applications Easy-To-Use IntelliLink Control CenterVariety of Communications Options Ability to Use Other Pitney Bowes EquipmentBusiness Manager Accounting and ReportingBudget Manager Advertisements and InscriptionsParts of the Mailing System DM800 Digital Mailing System ExteriorDM800i Digital Mailing System Left Side View of the DM800i Digital Mailing SystemDM800i Digital Mailing System with Optional WOW Connectors on the Back of the Mailing System Base Connectors on the Back of the IntelliLink Control Center Parts of the Mailing SystemExternal Modem Connections Back of the Mailing System Base Mailing System Interior WOW transport jam Printhead Ink cartridge IntelliLink Control Center SV61162 Rev. C Main Screen Mail In a Minute Mail in a Minute Mail In a Minute Preparing Your MailFeed sensor Side guide Running the Mail Printing Postage TapesSelect Key In Postage Running Mail Select Mode Running MailNavigating Hints DM800 Series Digital Mailing System Operating Guide Applying Postage Running MailDetermining the Correct Postage Mode Chart a Printing on Mail Use this ModeFeeding Mail or Printing Tape? Chart B Postage Tape Modes Use this Mode Preparing Your Mail About Running MailThick mail setting Normal mail setting Tips on Feeding Mail About Printing Postage Tapes Selecting the Postage Mode and Running the Mail Mode Selection Key in PostageMode Selection WOW Weigh on the Way Select WOW Weigh on the WayMode Selection Weigh First Piece Select Weight First PieceMode Selection Differential Weighing Before using differential weighingTo use differential weighing Select Manual Weight Entry Selecting the Postage Mode and RunningMode Selection Manual Weight Entry MailMode Selection Attached Scale Before using this weighing option Mode Selection Attached Scale AutoTapeMode Selection Print Permit Select Attached Scale AutoTapeMode Selection Seal Only To select a Print PermitSelecting or Deselecting an Account Select an AccountDeselect an Account Selecting the Class, Carrier, Special Services or Options Select a Country Selecting the Class, Carrier, Special Services orOptions Entering ZIP Codes and ZonesMeter Stamp Options Date Meter Stamp OptionsSelect Meter Stamp Options Urgent Meter Stamp Options AdvertisementsMeter Stamp Options Inscription Meter Stamp Options Print Position Meter Stamp Options Multiple TapesDiscounts for Confirmation Services Using Electronic Confirmation ServicesOverview Postage Calculation for Confirmation Services Sending Your Records to Pitney BowesAdding Services or Making Changes Overview Tracking Information on the InternetUsing Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records Adding More Postage Adding Postage or Changing Date Changing the DateClearing the Batch Count Mailing System Setup Adjusting Display ContrastMailing System Setup Select OptionOverview Mailing System Setup DM800 Series Digital Mailing System Operating GuideAdjusting Display Contrast and Volume Control Select Change LanguageSetting the Date and Time of Day Current Time Date will Advance After Daylight SavingSetting Up a Supervisor Password To create a supervisor passwordTo password protect an operation Setting Up a Lock Code Change Lock CodeScale/Rates Setting Up the Scale and Selecting RatesScale/Rates Setup Attached ScaleClass if New Piece Diff Weigh Trip WeightAutoScale Select Class if new PieceDestination if New Piece Destination if New ClassZIP/Zone Prompt BMC Intra ZIP Add ZIPs to ZoneDiscount Code Setting Up Postage By Phone Meter Payment System Phone/Network Set UpConfirm Svc Barcode Prompt Dialing Prefix Phone/Network Set UpPBP Account # PB Phone #Dialing Type Secondary PB #My Phone # Select My Phone #Modem Type Modem StringNetwork Settings 1st Low Ink Warning Setting the Low Funds Warning ValueSetting the High Value Warning for Key In Postage 2nd Low Ink WarmingTimeouts Configuring System TimeoutsTimeouts Display SleepNormal Preset TimerTimeout FeedingTransaction Timer Waiting for EnvPress the Custom Presets key PresetsHow to Define Normal Preset Values Press the screen key for Store Current Setting to PresetHow to Store Advance Date in a Custom Preset Defining PresetsHow to Define Custom Preset Values Select Store Current Setting to PresetDM800 Series Digital Mailing System Operating Guide ExampleHow to Edit Custom Preset Values How to View, Rename, or Delete PresetsTaking the Meter Out of Service Adding an Optional Printer Configuring the Optional Barcode Scanner Setting Default Scan Type If your accounting Barcode Select System is ContainsAdding Barcode Prefixes Combining Barcodes Setting Auto-Enter Setting Up the Optional Smart Class Feature Setting up Smart ClassFor weight break Use Class Mailing System Setup DM800 Series Digital Mailing System Operating Guide Page Adding Postage Your Postage Meter Usps Rekey Requirements Adding PostagePostage By Phone If you need assistance with Postage By Phone SystemDM800 Series Digital Mailing System Operating Guide Managing Your Postage FundsConnecting Your Postage Meter to an Analog Phone Line Connecting Your Postage Meter Local Analog Phone LineConnecting Your Postage Meter Remote Analog Phone Line DM800 Series Digital Mailing System Operating Guide Checking Available Funds in Your Postage Meter Adding Postage Select Quick Refill, or Other Refill AmountPage Standard Accounting Setup Contents Navigating HintsAccounting Setup Set Up AccountsSelect Account DM800 Series Digital Mailing System Operating Guide Overview of AccountingUsing Account Setup Procedures Before Using Setup ProceduresSelect View Accounts Select Create Account/SubSubaccounts Accounting MessagesEditing AccountsSelect Edit Account Setting an Account Period Turning Standard Accounting On or OffSelect Accounting Period Turning Account Password Protection On or Off Deleting Accounts and SubaccountsTurning Reset Individual Accounts On or Off Resetting Clearing all AccountsTransferring FundsSetting the Station ID Selecting an Accounting Type Your Accounting System Features Example Account Engineering Subsubaccount User Friendly TestingAccount Structure Hierarchy Subsubaccount Graphics and LayoutHierarchal Reporting Structure Reports Single Account ReportReports How To View a ReportHow to Print a Report IntroductionScreen Display ReportsSingle Account Report Printed ReportPrinted Report Multi-Account SummaryScreen Display Internal printer versionExternal Printer Version Last 5 Refills Report Confirmation Services Report System Printer Printed Report System PrinterPrinted Report Attached Printer Permit Mail Report Account List ReportExternal Printer Required Funds Report System Setup Report Error Report Job Report Last Rates Downloaded Installed/Pending RatesData Capture Report View Download LogPage Maintaining and Updating Maintaining and Updating Cleaning the ExteriorTape Maintenance Items to Keep On HandDM800 Series Digital Mailing System Operating Guide Tape is still on rollTape Has Run Out Seal Sealing Solution Maintenance Moistener Maintenance Cleaning or Replacing the Moistener BrushPriming the Moistener Cleaning or Replacing the Wick Adjusting Wetness MoistenerPrinter Maintenance Select Maintenance Select Print Test PatternPrinting a Test Pattern Cleaning the Printer Nozzle Select MaintenanceReplacing the Ink Cartridge Ink cartridge lid Select Maintenance Changing the PrintheadPush the printhead tab to the left as shown here Locate the stand-off on top of the printhead shown here Changing Wiper Blade Assembly Select Maintenance Select Replace Wiper Blade AssemblyPerform Software Updates Performing Updates or Adding FeaturesTurn on New Features Select Updates and Add-OnsPerforming Updates or Adding Features Feature CodePhone Download Troubleshooting How to Troubleshoot Your Mailing System TroubleshootingEnvelope Sealing Problems Possible Causes SolutionDM800 Series Digital Mailing System Operating Guide Not sealing ProperlyEnvelope Feeding Problems More than oneEnvelope is Getting JammedTo clear a jam in the Feed deck To clear a jam in the WOW deck To clear a jam in the Transport DeckFeeder Tape Feeding ProblemsTape jamming Press Tape to feed tape to feedPrinting Problems Streaked or Postage Refill ProblemsMeter imprint is Complete poorDisplay Problems Weighing Problems Platform scales Corner and adjust the legs until Page Supplies and Options Moistener Kits Supplies and OptionsOrdering Supplies Printhead KitAccessories You Can Order UrgentUsps Supplies Ordering Permits for Your Mailing SystemGlossary Glossary DM800 Series Digital Mailing System Operating Guide Glossary DM800 Series Digital Mailing System Operating Guide Glossary Usps Page Appendix B Operator Training Checklist Operator Training Checklist Learning About Your SystemHow to do the following Refer to Chapter and Section Done Basic OperationsPassword Advanced OperationsIf You Need To Change Your System Setup Configuring System What You Need to Maintain Your System If You Have Problems with Your System Specifications Capacities and Features SpecificationsSpecifications ElectricalInk Capacity Accounting FeaturesSealing Internal ModemSpecifications Maximum Page Index Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide