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Pitney Bowes DM800 manual What You Need to Maintain Your System

Models: DM800

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DM800™ Series Digital Mailing System Operating Guide

What You Need to Maintain Your System

Place a check mark in the Done box when you complete the topic.

How to do the following:	Refer to Chapter and Section	Page	Done
Determine what supplies you	Chapter 9, Items to Keep on Hand	9-2
need to keep on hand.
Clean the outside or your	Chapter 9, Cleaning the Exterior	9-2
system.

Replace the tape roll.	Chapter 9, Tape Maintenance	9-2
Refill the E-Z Seal® Sealing	Chapter 9, E-Z Seal® Sealing	9-5
Solution.	Solution Maintenance
Clean the moistener brush	Chapter 9, Moistener Maintenance	9-6
that wets the envelope flap.
Replace the moistener wick	Chapter 9, Cleaning or Replacing	9-7
for the moistener brush.	the Wick
Check the print quality by	Chapter 9, Printer Maintenance	9-9
doing a print test.
Change the printhead.	Chapter 9, Changing the Printhead	9-13

Change the wiper blade on	Chapter 9, Changing the Wiper	9-16
the printhead.	Blade Assembly
Replace the ink cartridge.	Chapter 9, Replacing the Ink	9-11
	Cartridge

SV61162 Rev. C

B-7

Image 195

Pitney Bowes DM800 manual What You Need to Maintain Your System

Contents

DM800 Series Digital Mailing System Page SV61162 Rev. C FCC Compliance Alerting MessagesFCC Compliance of Modem FCC Compliance of Stacker DM800 Series Digital Mailing System Operating Guide ContentsPage Postage By Phone System Pitney Bowes Contact Information ListPB Web Sites Our Help DeskPage Read This First What’s in This Guide Read this FirstOn the System DM800 Series Digital Mailing System Operating GuideOther Information PublicationsSafety Requirements What You Need to KnowUsps Requirements Requirements SafetyIntelliLink Control Center Safety RequirementsDJPS/DMPS Power Stacker If your stacker has an AC adapter to power the stacker SafetyOFF Page Meet the DM800 Series Digital Mailing System Energy Star Rating Features and BenefitsMeet the DM800 Series Digital Mailing System Introducing DM Series Mailing SystemAbility to Use Other Pitney Bowes Equipment Easy-To-Use IntelliLink Control CenterVariety of Communications Options Ability to Communicate With Other ApplicationsAdvertisements and Inscriptions Accounting and ReportingBudget Manager Business ManagerDM800 Digital Mailing System Exterior Parts of the Mailing SystemLeft Side View of the DM800i Digital Mailing System DM800i Digital Mailing SystemDM800i Digital Mailing System with Optional WOW Connectors on the Back of the Mailing System Base Parts of the Mailing System Connectors on the Back of the IntelliLink Control CenterExternal Modem Connections Back of the Mailing System Base Mailing System Interior WOW transport jam Printhead Ink cartridge IntelliLink Control Center SV61162 Rev. C Main Screen Mail In a Minute Mail In a Minute Preparing Your Mail Mail in a MinuteFeed sensor Side guide Running the Mail Printing Postage TapesSelect Key In Postage Running Mail Select Mode Running MailNavigating Hints Applying Postage Running Mail DM800 Series Digital Mailing System Operating GuideDetermining the Correct Postage Mode Chart a Printing on Mail Use this ModeFeeding Mail or Printing Tape? Chart B Postage Tape Modes Use this Mode About Running Mail Preparing Your MailThick mail setting Normal mail setting Tips on Feeding Mail About Printing Postage Tapes Mode Selection Key in Postage Selecting the Postage Mode and Running the MailSelect WOW Weigh on the Way Mode Selection WOW Weigh on the WaySelect Weight First Piece Mode Selection Weigh First PieceMode Selection Differential Weighing Before using differential weighingTo use differential weighing Mail Selecting the Postage Mode and RunningMode Selection Manual Weight Entry Select Manual Weight EntryMode Selection Attached Scale Select Attached Scale AutoTape Mode Selection Attached Scale AutoTapeMode Selection Print Permit Before using this weighing optionTo select a Print Permit Mode Selection Seal OnlySelecting or Deselecting an Account Select an AccountDeselect an Account Selecting the Class, Carrier, Special Services or Options Entering ZIP Codes and Zones Selecting the Class, Carrier, Special Services orOptions Select a CountryMeter Stamp Options Date Meter Stamp OptionsSelect Meter Stamp Options Meter Stamp Options Advertisements UrgentMeter Stamp Options Inscription Meter Stamp Options Multiple Tapes Meter Stamp Options Print PositionSending Your Records to Pitney Bowes Using Electronic Confirmation ServicesOverview Postage Calculation for Confirmation Services Discounts for Confirmation ServicesOverview Tracking Information on the Internet Adding Services or Making ChangesUsing Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records Adding More Postage Changing the Date Adding Postage or Changing DateClearing the Batch Count Adjusting Display Contrast Mailing System SetupSelect Option Mailing System SetupDM800 Series Digital Mailing System Operating Guide Overview Mailing System SetupSelect Change Language Adjusting Display Contrast and Volume ControlCurrent Time Date will Advance After Daylight Saving Setting the Date and Time of DaySetting Up a Supervisor Password To create a supervisor passwordTo password protect an operation Change Lock Code Setting Up a Lock CodeAttached Scale Setting Up the Scale and Selecting RatesScale/Rates Setup Scale/RatesSelect Class if new Piece Diff Weigh Trip WeightAutoScale Class if New PieceDestination if New Piece Destination if New ClassZIP/Zone Prompt BMC Intra ZIP Add ZIPs to ZoneDiscount Code Setting Up Postage By Phone Meter Payment System Phone/Network Set UpConfirm Svc Barcode Prompt PB Phone # Phone/Network Set UpPBP Account # Dialing PrefixSelect My Phone # Secondary PB #My Phone # Dialing TypeModem String Modem TypeNetwork Settings 2nd Low Ink Warming Setting the Low Funds Warning ValueSetting the High Value Warning for Key In Postage 1st Low Ink WarningDisplay Sleep Configuring System TimeoutsTimeouts TimeoutsFeeding Preset TimerTimeout NormalWaiting for Env Transaction TimerPress the screen key for Store Current Setting to Preset PresetsHow to Define Normal Preset Values Press the Custom Presets keySelect Store Current Setting to Preset Defining PresetsHow to Define Custom Preset Values How to Store Advance Date in a Custom PresetExample DM800 Series Digital Mailing System Operating GuideHow to View, Rename, or Delete Presets How to Edit Custom Preset ValuesTaking the Meter Out of Service Adding an Optional Printer Configuring the Optional Barcode Scanner If your accounting Barcode Select System is Contains Setting Default Scan TypeAdding Barcode Prefixes Combining Barcodes Setting Auto-Enter Setting Up the Optional Smart Class Feature Setting up Smart ClassFor weight break Use Class Mailing System Setup DM800 Series Digital Mailing System Operating Guide Page Adding Postage If you need assistance with Postage By Phone System Adding PostagePostage By Phone Your Postage Meter Usps Rekey RequirementsManaging Your Postage Funds DM800 Series Digital Mailing System Operating GuideConnecting Your Postage Meter to an Analog Phone Line Connecting Your Postage Meter Local Analog Phone LineConnecting Your Postage Meter Remote Analog Phone Line DM800 Series Digital Mailing System Operating Guide Checking Available Funds in Your Postage Meter Select Quick Refill, or Other Refill Amount Adding PostagePage Contents Navigating Hints Standard Accounting SetupAccounting Setup Set Up AccountsSelect Account Overview of Accounting DM800 Series Digital Mailing System Operating GuideBefore Using Setup Procedures Using Account Setup ProceduresSelect Create Account/Sub Select View AccountsAccounting Messages SubaccountsEditing AccountsSelect Edit Account Setting an Account Period Turning Standard Accounting On or OffSelect Accounting Period Deleting Accounts and Subaccounts Turning Account Password Protection On or OffResetting Clearing all Accounts Turning Reset Individual Accounts On or OffFunds TransferringSetting the Station ID Selecting an Accounting Type Your Accounting System Features Subsubaccount Graphics and Layout Subsubaccount User Friendly TestingAccount Structure Hierarchy Example Account EngineeringHierarchal Reporting Structure Single Account Report ReportsIntroduction How To View a ReportHow to Print a Report ReportsPrinted Report ReportsSingle Account Report Screen DisplayInternal printer version Multi-Account SummaryScreen Display Printed ReportExternal Printer Version Last 5 Refills Report Confirmation Services Report System Printer Printed Report System PrinterPrinted Report Attached Printer Permit Mail Report Account List ReportExternal Printer Required Funds Report System Setup Report Error Report Job Report View Download Log Installed/Pending RatesData Capture Report Last Rates DownloadedPage Maintaining and Updating Items to Keep On Hand Cleaning the ExteriorTape Maintenance Maintaining and UpdatingTape is still on roll DM800 Series Digital Mailing System Operating GuideTape Has Run Out Seal Sealing Solution Maintenance Moistener Maintenance Cleaning or Replacing the Moistener BrushPriming the Moistener Cleaning or Replacing the Wick Moistener Adjusting WetnessPrinter Maintenance Select Maintenance Select Print Test PatternPrinting a Test Pattern Select Maintenance Cleaning the Printer NozzleReplacing the Ink Cartridge Ink cartridge lid Changing the Printhead Select MaintenancePush the printhead tab to the left as shown here Locate the stand-off on top of the printhead shown here Select Maintenance Select Replace Wiper Blade Assembly Changing Wiper Blade AssemblySelect Updates and Add-Ons Performing Updates or Adding FeaturesTurn on New Features Perform Software UpdatesPerforming Updates or Adding Features Feature CodePhone Download Troubleshooting Possible Causes Solution TroubleshootingEnvelope Sealing Problems How to Troubleshoot Your Mailing SystemNot sealing Properly DM800 Series Digital Mailing System Operating GuideEnvelope Feeding Problems More than oneEnvelope is Getting JammedTo clear a jam in the Feed deck To clear a jam in the WOW deck Deck To clear a jam in the TransportPress Tape to feed tape to feed Tape Feeding ProblemsTape jamming FeederPrinting Problems Complete poor Postage Refill ProblemsMeter imprint is Streaked orDisplay Problems Weighing Problems Platform scales Corner and adjust the legs until Page Supplies and Options Printhead Kit Supplies and OptionsOrdering Supplies Moistener KitsUrgent Accessories You Can OrderOrdering Permits for Your Mailing System Usps SuppliesGlossary Glossary DM800 Series Digital Mailing System Operating Guide Glossary DM800 Series Digital Mailing System Operating Guide Glossary Usps Page Appendix B Operator Training Checklist Learning About Your System Operator Training ChecklistBasic Operations How to do the following Refer to Chapter and Section DoneAdvanced Operations PasswordIf You Need To Change Your System Setup Configuring System What You Need to Maintain Your System If You Have Problems with Your System Specifications Electrical SpecificationsSpecifications Capacities and FeaturesInternal Modem Accounting FeaturesSealing Ink CapacitySpecifications Maximum Page Index Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide