10 • Troubleshooting

Tape Feeding Problems

 

Possible Causes

Solution

Tape jamming

Adhesive is left on the leading edge

1.

Lift the feed cover.

in the feeder

of the new tape roll, or the leading

2.

Select Unload Tape from the screen.

 

edge of the tape is rolled or folded

3.

The system backs the tape out of the

 

under the tape roller.

 

 

tape slot.

 

 

 

 

 

 

If the system fails to back the tape out

 

 

 

of the slot, gently pull the tape out of

 

 

 

the slot.

 

 

4.

Cut off the portion of the tape that is

 

 

 

rolled over or crimped. Make sure the

 

 

 

leading edge of the tape is completely

 

 

 

covered with the protective backing

 

 

 

and that you have a clean, straight cut.

 

 

5.

Put the tape back in so that it feeds

 

 

 

from the bottom of the roll to the right.

 

 

 

The protective backing on the tape

 

 

 

should be facing down.

 

 

 

Pull about 10 inches of tape from the

 

 

 

end of the roll up toward the cover and

 

 

 

then loop it down into the slot. Feed

 

 

 

the tape back into the tape slot (feed

 

 

 

tape from the bottom of the roll).

 

 

6.

From the “Out of Tape” screen, select

 

 

 

Press Tape to feed tape to feed the

 

 

 

tape through the machine. The ma-

 

 

 

chine automatically cuts off the excess

 

 

 

tape.

 

 

7.

Close the feed cover.

 

 

8.

If this problem continues, call the Help

 

 

 

desk. Refer to the Pitney Bowes Con-

 

 

 

tact Information List in this guide.

10-8

SV61162 Rev. C

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Pitney Bowes DM800 manual Tape Feeding Problems, Tape jamming, Feeder, Press Tape to feed tape to feed

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