10 • Troubleshooting

Envelope Feeding Problems

 

Possible Causes

Solution

More than one

Too many envelopes are on the

Remove some of the envelopes and test

envelope is

feed deck; envelopes are not

with a smaller stack.

feeding

stacked properly on the feed deck.

Slant the envelopes slightly to the left

 

 

(shingled).

 

 

 

Envelopes shingled to the left

Feeder adjustment setting is incor- Adjust the thickness adjustment knob to

rect.

correspond to the envelope thickness.

OR

For thicker pieces of mail (3/8” to 5/8”), or

Envelopes are too thick or thin for

mail containing several inserts, use the

thick mail setting. For mail containing only

the feeder adjustment setting.

single inserts, or for postcards, use the

 

 

normal mail setting.

 

Thick mail setting

 

Normal mail setting

 

 

Trying to feed presealed

Press the Seal key from the control center

envelopes with the seal mode set

and select Sealer off.

to sealer on.

 

10-4

SV61162 Rev. C

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Pitney Bowes DM800 manual Envelope Feeding Problems, More than one, Envelope is

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