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Pitney Bowes DM800 manual Maintaining and Updating

Models: DM800

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9Maintaining and Updating

Contents
Items to Keep On Hand	9-2
Cleaning the Exterior	9-2
Tape Maintenance	9-2
E-Z Seal® Sealing Solution Maintenance	9-5
Moistener Maintenance	9-6
Printer Maintenance	9-9
Replacing the Ink Cartridge	9-11
Changing the Printhead	9-13
Changing the Wiper Blade Assembly	9-16
Performing Updates or Adding Features	9-17

SV61162 Rev. C

Image 145

Pitney Bowes DM800 manual Maintaining and Updating

Contents

DM800 Series Digital Mailing System Page SV61162 Rev. C FCC Compliance Alerting MessagesFCC Compliance of Modem FCC Compliance of Stacker DM800 Series Digital Mailing System Operating Guide ContentsPage PB Web Sites Pitney Bowes Contact Information ListOur Help Desk Postage By Phone SystemPage Read This First What’s in This Guide Read this FirstOther Information DM800 Series Digital Mailing System Operating GuidePublications On the SystemWhat You Need to Know Safety RequirementsUsps Requirements Requirements SafetyIntelliLink Control Center Safety RequirementsDJPS/DMPS Power Stacker If your stacker has an AC adapter to power the stacker SafetyOFF Page Meet the DM800 Series Digital Mailing System Meet the DM800 Series Digital Mailing System Features and BenefitsIntroducing DM Series Mailing System Energy Star RatingVariety of Communications Options Easy-To-Use IntelliLink Control CenterAbility to Communicate With Other Applications Ability to Use Other Pitney Bowes EquipmentBudget Manager Accounting and ReportingBusiness Manager Advertisements and InscriptionsDM800 Digital Mailing System Exterior Parts of the Mailing SystemLeft Side View of the DM800i Digital Mailing System DM800i Digital Mailing SystemDM800i Digital Mailing System with Optional WOW Connectors on the Back of the Mailing System Base Parts of the Mailing System Connectors on the Back of the IntelliLink Control CenterExternal Modem Connections Back of the Mailing System Base Mailing System Interior WOW transport jam Printhead Ink cartridge IntelliLink Control Center SV61162 Rev. C Main Screen Mail In a Minute Mail In a Minute Preparing Your Mail Mail in a MinuteFeed sensor Side guide Printing Postage Tapes Running the MailSelect Key In Postage Running Mail Running Mail Select ModeNavigating Hints Applying Postage Running Mail DM800 Series Digital Mailing System Operating GuideChart a Printing on Mail Use this Mode Determining the Correct Postage ModeFeeding Mail or Printing Tape? Chart B Postage Tape Modes Use this Mode About Running Mail Preparing Your MailThick mail setting Normal mail setting Tips on Feeding Mail About Printing Postage Tapes Mode Selection Key in Postage Selecting the Postage Mode and Running the MailSelect WOW Weigh on the Way Mode Selection WOW Weigh on the WaySelect Weight First Piece Mode Selection Weigh First PieceBefore using differential weighing Mode Selection Differential WeighingTo use differential weighing Mode Selection Manual Weight Entry Selecting the Postage Mode and RunningSelect Manual Weight Entry MailMode Selection Attached Scale Mode Selection Print Permit Mode Selection Attached Scale AutoTapeBefore using this weighing option Select Attached Scale AutoTapeTo select a Print Permit Mode Selection Seal OnlySelect an Account Selecting or Deselecting an AccountDeselect an Account Selecting the Class, Carrier, Special Services or Options Options Selecting the Class, Carrier, Special Services orSelect a Country Entering ZIP Codes and ZonesMeter Stamp Options Meter Stamp Options DateSelect Meter Stamp Options Meter Stamp Options Advertisements UrgentMeter Stamp Options Inscription Meter Stamp Options Multiple Tapes Meter Stamp Options Print PositionOverview Postage Calculation for Confirmation Services Using Electronic Confirmation ServicesDiscounts for Confirmation Services Sending Your Records to Pitney BowesOverview Tracking Information on the Internet Adding Services or Making ChangesUsing Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records Adding More Postage Changing the Date Adding Postage or Changing DateClearing the Batch Count Adjusting Display Contrast Mailing System SetupSelect Option Mailing System SetupDM800 Series Digital Mailing System Operating Guide Overview Mailing System SetupSelect Change Language Adjusting Display Contrast and Volume ControlCurrent Time Date will Advance After Daylight Saving Setting the Date and Time of DayTo create a supervisor password Setting Up a Supervisor PasswordTo password protect an operation Change Lock Code Setting Up a Lock CodeScale/Rates Setup Setting Up the Scale and Selecting RatesScale/Rates Attached ScaleAutoScale Diff Weigh Trip WeightClass if New Piece Select Class if new PieceDestination if New Class Destination if New PieceZIP/Zone Prompt Add ZIPs to Zone BMC Intra ZIPDiscount Code Phone/Network Set Up Setting Up Postage By Phone Meter Payment SystemConfirm Svc Barcode Prompt PBP Account # Phone/Network Set UpDialing Prefix PB Phone #My Phone # Secondary PB #Dialing Type Select My Phone #Modem String Modem TypeNetwork Settings Setting the High Value Warning for Key In Postage Setting the Low Funds Warning Value1st Low Ink Warning 2nd Low Ink WarmingTimeouts Configuring System TimeoutsTimeouts Display SleepTimeout Preset TimerNormal FeedingWaiting for Env Transaction TimerHow to Define Normal Preset Values PresetsPress the Custom Presets key Press the screen key for Store Current Setting to PresetHow to Define Custom Preset Values Defining PresetsHow to Store Advance Date in a Custom Preset Select Store Current Setting to PresetExample DM800 Series Digital Mailing System Operating GuideHow to View, Rename, or Delete Presets How to Edit Custom Preset ValuesTaking the Meter Out of Service Adding an Optional Printer Configuring the Optional Barcode Scanner If your accounting Barcode Select System is Contains Setting Default Scan TypeAdding Barcode Prefixes Combining Barcodes Setting Auto-Enter Setting up Smart Class Setting Up the Optional Smart Class FeatureFor weight break Use Class Mailing System Setup DM800 Series Digital Mailing System Operating Guide Page Adding Postage Postage By Phone Adding PostageYour Postage Meter Usps Rekey Requirements If you need assistance with Postage By Phone SystemManaging Your Postage Funds DM800 Series Digital Mailing System Operating GuideConnecting Your Postage Meter Local Analog Phone Line Connecting Your Postage Meter to an Analog Phone LineConnecting Your Postage Meter Remote Analog Phone Line DM800 Series Digital Mailing System Operating Guide Checking Available Funds in Your Postage Meter Select Quick Refill, or Other Refill Amount Adding PostagePage Contents Navigating Hints Standard Accounting SetupSet Up Accounts Accounting SetupSelect Account Overview of Accounting DM800 Series Digital Mailing System Operating GuideBefore Using Setup Procedures Using Account Setup ProceduresSelect Create Account/Sub Select View AccountsAccounting Messages SubaccountsAccounts EditingSelect Edit Account Turning Standard Accounting On or Off Setting an Account PeriodSelect Accounting Period Deleting Accounts and Subaccounts Turning Account Password Protection On or OffResetting Clearing all Accounts Turning Reset Individual Accounts On or OffFunds TransferringSetting the Station ID Selecting an Accounting Type Your Accounting System Features Account Structure Hierarchy Subsubaccount User Friendly TestingExample Account Engineering Subsubaccount Graphics and LayoutHierarchal Reporting Structure Single Account Report ReportsHow to Print a Report How To View a ReportReports IntroductionSingle Account Report ReportsScreen Display Printed ReportScreen Display Multi-Account SummaryPrinted Report Internal printer versionExternal Printer Version Last 5 Refills Report Printed Report System Printer Confirmation Services Report System PrinterPrinted Report Attached Printer Account List Report Permit Mail ReportExternal Printer Required Funds Report System Setup Report Error Report Job Report Data Capture Report Installed/Pending RatesLast Rates Downloaded View Download LogPage Maintaining and Updating Tape Maintenance Cleaning the ExteriorMaintaining and Updating Items to Keep On HandTape is still on roll DM800 Series Digital Mailing System Operating GuideTape Has Run Out Seal Sealing Solution Maintenance Cleaning or Replacing the Moistener Brush Moistener MaintenancePriming the Moistener Cleaning or Replacing the Wick Moistener Adjusting WetnessSelect Maintenance Select Print Test Pattern Printer MaintenancePrinting a Test Pattern Select Maintenance Cleaning the Printer NozzleReplacing the Ink Cartridge Ink cartridge lid Changing the Printhead Select MaintenancePush the printhead tab to the left as shown here Locate the stand-off on top of the printhead shown here Select Maintenance Select Replace Wiper Blade Assembly Changing Wiper Blade AssemblyTurn on New Features Performing Updates or Adding FeaturesPerform Software Updates Select Updates and Add-OnsFeature Code Performing Updates or Adding FeaturesPhone Download Troubleshooting Envelope Sealing Problems TroubleshootingHow to Troubleshoot Your Mailing System Possible Causes SolutionNot sealing Properly DM800 Series Digital Mailing System Operating GuideMore than one Envelope Feeding ProblemsEnvelope is Jammed GettingTo clear a jam in the Feed deck To clear a jam in the WOW deck Deck To clear a jam in the TransportTape jamming Tape Feeding ProblemsFeeder Press Tape to feed tape to feedPrinting Problems Meter imprint is Postage Refill ProblemsStreaked or Complete poorDisplay Problems Weighing Problems Platform scales Corner and adjust the legs until Page Supplies and Options Ordering Supplies Supplies and OptionsMoistener Kits Printhead KitUrgent Accessories You Can OrderOrdering Permits for Your Mailing System Usps SuppliesGlossary Glossary DM800 Series Digital Mailing System Operating Guide Glossary DM800 Series Digital Mailing System Operating Guide Glossary Usps Page Appendix B Operator Training Checklist Learning About Your System Operator Training ChecklistBasic Operations How to do the following Refer to Chapter and Section DoneAdvanced Operations PasswordIf You Need To Change Your System Setup Configuring System What You Need to Maintain Your System If You Have Problems with Your System Specifications Specifications SpecificationsCapacities and Features ElectricalSealing Accounting FeaturesInk Capacity Internal ModemSpecifications Maximum Page Index Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide