10-10 SV61162 Rev. C
10 • Troubleshooting
Printing Problems
Possible Causes Solution
Meter imprint is
streaked or in-
complete; poor
print quality:
The printer nozzle re-
quires maintenance.
Clean the printer nozzle and run a test print as
described in the Cleaning the Printer Nozzle sec-
tion in Chapter 9 in this guide.
You need to change
the printhead and wiper
blade assembly.
If you have already cleaned the printer nozzle
and this fails to correct the problem, you need to
change the printhead and wiper blade assembly.
Refer to the Changing the Printhead and Chang-
ing the Wiper Blade Assembly sections in Chapter
9 in this guide.
If this fails to correct the problem, call the Help
desk. Refer to the Pitney Bowes Contact Informa-
tion List in this guide.
Postage Refill Problems
Refill
operation
fails when
IntelliLink®
Control Center
is on or off the
mailing system
Phone line is not con-
nected to an analog line
or is loose.
Reconnect the phone line to the back of the
IntelliLink® Control Center.
Phone cord is damaged. Check phone cord for damage (cuts, crimps) and
replace if necessary.
Problem with the phone
line.
Test the main phone outlet and repair if neces-
sary.
You are using the wrong
Postage By Phone®
Meter Payment System
telephone number.
Contact the Help Desk for correct number. Refer
to the Pitney Bowes Contact Information List in
this guide for the phone number of the Help Desk.
The Help Desk may also provide you with a local
number to use for Postage By Phone® System.
To change the Postage By Phone® System num-
ber, refer to Phone/Network Set Up: PB Phone #
section in Chapter 5 of this guide.
Refill amount exceeds
the funds in your ac-
count.
Check your account balance. Refer to the
Checking Your Postage By Phone® Account Bal-
ance section in Chapter 6 of this guide.
Internal problem with
the IntelliLink® Control
Center.
Call the Help Desk. Refer to the Pitney Bowes
Contact Information List in this guide for the
phone number of the Help Desk.