10 • Troubleshooting

Printing Problems

 

Possible Causes

Solution

Meter imprint is

The printer nozzle re-

Clean the printer nozzle and run a test print as

streaked or in-

quires maintenance.

described in the Cleaning the Printer Nozzle sec-

complete; poor

 

tion in Chapter 9 in this guide.

print quality:

 

 

You need to change

If you have already cleaned the printer nozzle

 

 

the printhead and wiper

and this fails to correct the problem, you need to

 

blade assembly.

change the printhead and wiper blade assembly.

 

 

Refer to the Changing the Printhead and Chang-

 

 

ing the Wiper Blade Assembly sections in Chapter

 

 

9 in this guide.

 

 

If this fails to correct the problem, call the Help

 

 

desk. Refer to the Pitney Bowes Contact Informa-

 

 

tion List in this guide.

Postage Refill Problems

Refill operation fails when IntelliLink® Control Center is on or off the mailing system

Phone line is not con-

Reconnect the phone line to the back of the

nected to an analog line

IntelliLink® Control Center.

or is loose.

 

Phone cord is damaged.

Check phone cord for damage (cuts, crimps) and

 

replace if necessary.

 

 

Problem with the phone

Test the main phone outlet and repair if neces-

line.

sary.

 

 

You are using the wrong

Contact the Help Desk for correct number. Refer

Postage By Phone®

to the Pitney Bowes Contact Information List in

Meter Payment System

this guide for the phone number of the Help Desk.

telephone number.

The Help Desk may also provide you with a local

 

number to use for Postage By Phone® System.

 

To change the Postage By Phone® System num-

 

ber, refer to Phone/Network Set Up: PB Phone #

 

section in Chapter 5 of this guide.

Refill amount exceeds

Check your account balance. Refer to the

the funds in your ac-

Checking Your Postage By Phone® Account Bal-

count.

ance section in Chapter 6 of this guide.

 

 

Internal problem with

Call the Help Desk. Refer to the Pitney Bowes

the IntelliLink® Control

Contact Information List in this guide for the

Center.

phone number of the Help Desk.

10-10

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Pitney Bowes DM800 manual Postage Refill Problems, Meter imprint is, Streaked or, Complete poor, Print quality
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DM800 specifications

The Pitney Bowes DM800 is a sophisticated mailing system engineered for businesses that require high volume and efficient mail processing. With its innovative design and advanced technology, the DM800 streamlines operations, ensuring faster and more accurate mail management.

One of the standout features of the DM800 is its impressive processing speed. Capable of handling up to 200 letters per minute, this machine significantly reduces the time spent on mail preparation, allowing businesses to focus on their core activities. This high throughput is complemented by the ability to process various mail formats including letters, flats, and even mixed mail, making it a versatile choice for diverse mailing needs.

The DM800 is equipped with a user-friendly touchscreen interface that simplifies operation. The intuitive controls allow users to execute complex tasks with ease, minimizing the training required for new operators. Furthermore, its customizable settings enable businesses to tailor the system to their specific mailing requirements, whether it involves choosing postage options or setting up specific mailing batches.

In terms of technology, the DM800 incorporates advanced weighing and dimensioning capabilities. This ensures accurate postage calculation based on the exact weight and size of each letter or package, helping businesses avoid overpaying on postage. Additionally, the DM800 supports multiple postage options, allowing users to select between standard and expedited services, further enhancing mailing flexibility.

The DM800 also places a strong emphasis on security and compliance. With built-in security features, businesses can safeguard sensitive information while ensuring compliance with postal regulations. This is particularly beneficial for sectors such as finance and healthcare, where confidentiality is paramount.

Another characteristic that sets the DM800 apart is its integration capabilities. The machine can easily connect to existing business systems, enabling seamless data transfer and management. This connectivity allows organizations to streamline their mailing processes further, incorporating the DM800 into a broader suite of operational tools.

In conclusion, the Pitney Bowes DM800 is a powerful mailing system designed to meet the demands of high-volume mail environments. With its impressive speed, user-friendly interface, advanced technologies, and robust security features, the DM800 stands out as an ideal solution for businesses looking to optimize their mailing operations and improve efficiency.
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