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Pitney Bowes DM800 manual If You Have Problems with Your System

Models: DM800

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B • Operator Training Checklist

If You Have Problems with Your System

Place a check mark in the Done box when you complete the topic.

What to do if the following	Refer to Chapter and Section	Page	Done
occurs:
Envelopes are not sealing	Chapter 10, Envelope Sealing	10-2
correctly.	Problems
Envelopes are not feed-	Chapter 10, Envelope Feeding	10-4
ing correctly, or are getting	Problems
jammed.
Tape is jamming.	Chapter 10, Tape Feeding Prob-	10-8
	lems
Postage is not printing	Chapter 10, Printing Problems	10-9
correctly.
Cannot add postage to your	Chapter 10, Postage Refill	10-10
meter.	Problems
Difficult to read the display	Chapter 10, Display Problems	10-11
Getting erratic readings from	Chapter 10, Weighing Problems	10-12
the scale.

B-8	SV61162 Rev. C

Image 196

Pitney Bowes DM800 manual If You Have Problems with Your System

Contents

DM800 Series Digital Mailing System Page SV61162 Rev. C Alerting Messages FCC ComplianceFCC Compliance of Modem FCC Compliance of Stacker Contents DM800 Series Digital Mailing System Operating GuidePage Pitney Bowes Contact Information List PB Web SitesOur Help Desk Postage By Phone SystemPage Read This First Read this First What’s in This GuideDM800 Series Digital Mailing System Operating Guide Other InformationPublications On the SystemWhat You Need to Know Safety RequirementsUsps Requirements Safety RequirementsSafety Requirements IntelliLink Control CenterDJPS/DMPS Power Stacker Safety If your stacker has an AC adapter to power the stackerOFF Page Meet the DM800 Series Digital Mailing System Features and Benefits Meet the DM800 Series Digital Mailing SystemIntroducing DM Series Mailing System Energy Star RatingEasy-To-Use IntelliLink Control Center Variety of Communications OptionsAbility to Communicate With Other Applications Ability to Use Other Pitney Bowes EquipmentAccounting and Reporting Budget ManagerBusiness Manager Advertisements and InscriptionsParts of the Mailing System DM800 Digital Mailing System ExteriorDM800i Digital Mailing System Left Side View of the DM800i Digital Mailing SystemDM800i Digital Mailing System with Optional WOW Connectors on the Back of the Mailing System Base Connectors on the Back of the IntelliLink Control Center Parts of the Mailing SystemExternal Modem Connections Back of the Mailing System Base Mailing System Interior WOW transport jam Printhead Ink cartridge IntelliLink Control Center SV61162 Rev. C Main Screen Mail In a Minute Mail in a Minute Mail In a Minute Preparing Your MailFeed sensor Side guide Printing Postage Tapes Running the MailSelect Key In Postage Running Mail Running Mail Select ModeNavigating Hints DM800 Series Digital Mailing System Operating Guide Applying Postage Running MailChart a Printing on Mail Use this Mode Determining the Correct Postage ModeFeeding Mail or Printing Tape? Chart B Postage Tape Modes Use this Mode Preparing Your Mail About Running MailThick mail setting Normal mail setting Tips on Feeding Mail About Printing Postage Tapes Selecting the Postage Mode and Running the Mail Mode Selection Key in PostageMode Selection WOW Weigh on the Way Select WOW Weigh on the WayMode Selection Weigh First Piece Select Weight First PieceBefore using differential weighing Mode Selection Differential WeighingTo use differential weighing Selecting the Postage Mode and Running Mode Selection Manual Weight EntrySelect Manual Weight Entry MailMode Selection Attached Scale Mode Selection Attached Scale AutoTape Mode Selection Print PermitBefore using this weighing option Select Attached Scale AutoTapeMode Selection Seal Only To select a Print PermitSelect an Account Selecting or Deselecting an AccountDeselect an Account Selecting the Class, Carrier, Special Services or Options Selecting the Class, Carrier, Special Services or OptionsSelect a Country Entering ZIP Codes and ZonesMeter Stamp Options Meter Stamp Options DateSelect Meter Stamp Options Urgent Meter Stamp Options AdvertisementsMeter Stamp Options Inscription Meter Stamp Options Print Position Meter Stamp Options Multiple TapesUsing Electronic Confirmation Services Overview Postage Calculation for Confirmation ServicesDiscounts for Confirmation Services Sending Your Records to Pitney BowesAdding Services or Making Changes Overview Tracking Information on the InternetUsing Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records Adding More Postage Adding Postage or Changing Date Changing the DateClearing the Batch Count Mailing System Setup Adjusting Display ContrastMailing System Setup Select OptionOverview Mailing System Setup DM800 Series Digital Mailing System Operating GuideAdjusting Display Contrast and Volume Control Select Change LanguageSetting the Date and Time of Day Current Time Date will Advance After Daylight SavingTo create a supervisor password Setting Up a Supervisor PasswordTo password protect an operation Setting Up a Lock Code Change Lock CodeSetting Up the Scale and Selecting Rates Scale/Rates SetupScale/Rates Attached ScaleDiff Weigh Trip Weight AutoScaleClass if New Piece Select Class if new PieceDestination if New Class Destination if New PieceZIP/Zone Prompt Add ZIPs to Zone BMC Intra ZIPDiscount Code Phone/Network Set Up Setting Up Postage By Phone Meter Payment SystemConfirm Svc Barcode Prompt Phone/Network Set Up PBP Account #Dialing Prefix PB Phone #Secondary PB # My Phone #Dialing Type Select My Phone #Modem Type Modem StringNetwork Settings Setting the Low Funds Warning Value Setting the High Value Warning for Key In Postage1st Low Ink Warning 2nd Low Ink WarmingConfiguring System Timeouts TimeoutsTimeouts Display SleepPreset Timer TimeoutNormal FeedingTransaction Timer Waiting for EnvPresets How to Define Normal Preset ValuesPress the Custom Presets key Press the screen key for Store Current Setting to PresetDefining Presets How to Define Custom Preset ValuesHow to Store Advance Date in a Custom Preset Select Store Current Setting to PresetDM800 Series Digital Mailing System Operating Guide ExampleHow to Edit Custom Preset Values How to View, Rename, or Delete PresetsTaking the Meter Out of Service Adding an Optional Printer Configuring the Optional Barcode Scanner Setting Default Scan Type If your accounting Barcode Select System is ContainsAdding Barcode Prefixes Combining Barcodes Setting Auto-Enter Setting up Smart Class Setting Up the Optional Smart Class FeatureFor weight break Use Class Mailing System Setup DM800 Series Digital Mailing System Operating Guide Page Adding Postage Adding Postage Postage By PhoneYour Postage Meter Usps Rekey Requirements If you need assistance with Postage By Phone SystemDM800 Series Digital Mailing System Operating Guide Managing Your Postage FundsConnecting Your Postage Meter Local Analog Phone Line Connecting Your Postage Meter to an Analog Phone LineConnecting Your Postage Meter Remote Analog Phone Line DM800 Series Digital Mailing System Operating Guide Checking Available Funds in Your Postage Meter Adding Postage Select Quick Refill, or Other Refill AmountPage Standard Accounting Setup Contents Navigating HintsSet Up Accounts Accounting SetupSelect Account DM800 Series Digital Mailing System Operating Guide Overview of AccountingUsing Account Setup Procedures Before Using Setup ProceduresSelect View Accounts Select Create Account/SubSubaccounts Accounting MessagesAccounts EditingSelect Edit Account Turning Standard Accounting On or Off Setting an Account PeriodSelect Accounting Period Turning Account Password Protection On or Off Deleting Accounts and SubaccountsTurning Reset Individual Accounts On or Off Resetting Clearing all AccountsTransferring FundsSetting the Station ID Selecting an Accounting Type Your Accounting System Features Subsubaccount User Friendly Testing Account Structure HierarchyExample Account Engineering Subsubaccount Graphics and LayoutHierarchal Reporting Structure Reports Single Account ReportHow To View a Report How to Print a ReportReports IntroductionReports Single Account ReportScreen Display Printed ReportMulti-Account Summary Screen DisplayPrinted Report Internal printer versionExternal Printer Version Last 5 Refills Report Printed Report System Printer Confirmation Services Report System PrinterPrinted Report Attached Printer Account List Report Permit Mail ReportExternal Printer Required Funds Report System Setup Report Error Report Job Report Installed/Pending Rates Data Capture ReportLast Rates Downloaded View Download LogPage Maintaining and Updating Cleaning the Exterior Tape MaintenanceMaintaining and Updating Items to Keep On HandDM800 Series Digital Mailing System Operating Guide Tape is still on rollTape Has Run Out Seal Sealing Solution Maintenance Cleaning or Replacing the Moistener Brush Moistener MaintenancePriming the Moistener Cleaning or Replacing the Wick Adjusting Wetness MoistenerSelect Maintenance Select Print Test Pattern Printer MaintenancePrinting a Test Pattern Cleaning the Printer Nozzle Select MaintenanceReplacing the Ink Cartridge Ink cartridge lid Select Maintenance Changing the PrintheadPush the printhead tab to the left as shown here Locate the stand-off on top of the printhead shown here Changing Wiper Blade Assembly Select Maintenance Select Replace Wiper Blade AssemblyPerforming Updates or Adding Features Turn on New FeaturesPerform Software Updates Select Updates and Add-OnsFeature Code Performing Updates or Adding FeaturesPhone Download Troubleshooting Troubleshooting Envelope Sealing ProblemsHow to Troubleshoot Your Mailing System Possible Causes SolutionDM800 Series Digital Mailing System Operating Guide Not sealing ProperlyMore than one Envelope Feeding ProblemsEnvelope is Jammed GettingTo clear a jam in the Feed deck To clear a jam in the WOW deck To clear a jam in the Transport DeckTape Feeding Problems Tape jammingFeeder Press Tape to feed tape to feedPrinting Problems Postage Refill Problems Meter imprint isStreaked or Complete poorDisplay Problems Weighing Problems Platform scales Corner and adjust the legs until Page Supplies and Options Supplies and Options Ordering SuppliesMoistener Kits Printhead KitAccessories You Can Order UrgentUsps Supplies Ordering Permits for Your Mailing SystemGlossary Glossary DM800 Series Digital Mailing System Operating Guide Glossary DM800 Series Digital Mailing System Operating Guide Glossary Usps Page Appendix B Operator Training Checklist Operator Training Checklist Learning About Your SystemHow to do the following Refer to Chapter and Section Done Basic OperationsPassword Advanced OperationsIf You Need To Change Your System Setup Configuring System What You Need to Maintain Your System If You Have Problems with Your System Specifications Specifications SpecificationsCapacities and Features ElectricalAccounting Features SealingInk Capacity Internal ModemSpecifications Maximum Page Index Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide Index DM800 Series Digital Mailing System Operating Guide