Troubleshooting Without Diagnostics

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

Solving Keyboard Problems

Problem

Cause

Solution

 

 

 

 

Keyboard commands and

Keyboard connector

1.

On the Windows Desktop,

typing are not recognized

is not properly

 

click Start.

by the computer.

connected.

2.

Click Shut Down. The Shut

 

 

 

 

 

Down Windows dialog box

 

 

 

is displayed.

 

 

3.

Select Shut down.

 

 

4.

After the shutdown is complete,

 

 

 

reconnect the keyboard to the

 

 

 

back of the computer and

 

 

 

restart the computer.

 

 

 

 

Program in use has

Shut down your computer using

 

stopped responding

the mouse and then restart the

 

to commands.

computer.

 

 

 

 

Keyboard needs

See the Worldwide Limited

 

repairs.

Warranty for terms and conditions.

 

 

 

 

Computer is in

Press the power button to resume

 

standby mode.

from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

Cursor will not move using

The Num Lock key

Press the Num Lock key. The

the arrow keys on the

may be on.

Num Lock light should not be on if

keypad.

 

you want to use the arrow keys. The

 

 

Num Lock key can be disabled

 

 

(or enabled) in Computer Setup.

 

 

 

2–28

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Troubleshooting Guide