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| Troubleshooting Without Diagnostics | |
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| Solving Mouse Problems |
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Problem | Cause | Solution |
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Mouse does not respond to | Mouse connector is | Shut down the computer using the |
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movement or is too slow. | not properly plugged | keyboard. | ||
| into the back of the | 1. | Press the Ctrl and Esc keys at | |
| computer. | |||
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| the same time (or press the | ||
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| Windows logo key) to | |
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| display the Start menu. | |
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| 2. | Use the up or down arrow key | |
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| to select Shut Down and then | |
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| press the Enter key. | |
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| 3. Use the up or down arrow key | ||
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| to select the Shut Down | |
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| option and then press the | |
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| Enter key. | |
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| 4. | After the shutdown is complete, | |
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| plug the mouse connector into | |
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| the back of the computer (or the | |
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| keyboard) and restart. | |
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| Program in use has | Shut down the computer using the | ||
| stopped responding | keyboard then restart the computer. | ||
| to commands. |
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| Mouse may need | Remove the roller ball cover on the | ||
| cleaning. | mouse and clean the internal | ||
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| components. | ||
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| Mouse may need | See the Worldwide Limited | ||
| repair. | Warranty for terms and conditions. | ||
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| Computer is in | Press the power button to resume | ||
| standby mode. | from standby mode. | ||
ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.
Mouse will only move | Mouse roller ball is | Remove roller ball cover from the |
vertically, horizontally, or | dirty. | bottom of the mouse and clean it |
movement is jerky. |
| with a mouse cleaning kit available |
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| from most computer stores. |
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Troubleshooting Guide | www.hp.com |