Troubleshooting Without Diagnostics

 

 

 

 

 

 

 

 

Solving Mouse Problems

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

Mouse does not respond to

Mouse connector is

Shut down the computer using the

 

movement or is too slow.

not properly plugged

keyboard.

 

into the back of the

1.

Press the Ctrl and Esc keys at

 

computer.

 

 

the same time (or press the

 

 

 

 

 

 

Windows logo key) to

 

 

 

display the Start menu.

 

 

2.

Use the up or down arrow key

 

 

 

to select Shut Down and then

 

 

 

press the Enter key.

 

 

3. Use the up or down arrow key

 

 

 

to select the Shut Down

 

 

 

option and then press the

 

 

 

Enter key.

 

 

4.

After the shutdown is complete,

 

 

 

plug the mouse connector into

 

 

 

the back of the computer (or the

 

 

 

keyboard) and restart.

 

 

 

 

 

Program in use has

Shut down the computer using the

 

stopped responding

keyboard then restart the computer.

 

to commands.

 

 

 

 

 

 

 

 

Mouse may need

Remove the roller ball cover on the

 

cleaning.

mouse and clean the internal

 

 

components.

 

 

 

 

 

Mouse may need

See the Worldwide Limited

 

repair.

Warranty for terms and conditions.

 

 

 

 

 

Computer is in

Press the power button to resume

 

standby mode.

from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data.

Mouse will only move

Mouse roller ball is

Remove roller ball cover from the

vertically, horizontally, or

dirty.

bottom of the mouse and clean it

movement is jerky.

 

with a mouse cleaning kit available

 

 

from most computer stores.

 

 

 

Troubleshooting Guide

www.hp.com

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Image 45
HP DC5100 manual Solving Mouse Problems, Windows logo key to, Enter key

DC5100 specifications

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