Troubleshooting Without Diagnostics

Solving Printer Problems

If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.

Solving Printer Problems

Problem

Cause

Solution

 

 

 

Printer will not print.

Printer is not turned on

Turn the printer on and make sure it

 

and online.

is online.

 

 

 

 

The correct printer

1. Install the correct printer driver

 

drivers for the

for the application.

 

application are not

2. Try printing using the

 

installed.

 

MS-DOS command:

 

 

 

 

DIR C:\ > [printer port]

 

 

where [printer port] is the

 

 

address of the printer being

 

 

used. If the printer works, reload

 

 

the printer driver.

 

 

 

 

If you are on a network,

Make the proper network

 

you may not have made

connections to the printer.

 

the connection to the

 

 

printer.

 

 

 

 

 

Printer may have failed.

Run printer self-test.

 

 

 

Printer will not turn on.

The cables may not be

Reconnect all cables and check the

 

connected properly.

power cord and electrical outlet.

 

 

 

Printer prints garbled

The correct printer

Install the correct printer driver for

information.

driver for the

the application.

 

application is not

 

 

installed.

 

 

 

 

 

The cables may not be

Reconnect all cables.

 

connected properly.

 

 

 

 

 

Printer memory may be

Reset the printer by turning it off for

 

overloaded.

one minute, then turn it back on.

 

 

 

Printer is offline.

The printer may be out

Check the paper tray and refill it if

 

of paper.

it is empty. Select online.

 

 

 

Troubleshooting Guide

www.hp.com

2–27

Page 43
Image 43
HP DC5100 manual Solving Printer Problems, DIR C\ printer port, Where printer port is

DC5100 specifications

The HP DC5100 is a desktop computer that was launched by Hewlett-Packard in the mid-2000s, primarily targeting the business sector and home office users. Its design emphasizes robustness, reliability, and ease of use, which has made it a popular choice among small to medium-sized businesses.

One of the main features of the HP DC5100 is its compact form factor, designed for efficient use of space in an office environment. The small desktop chassis allows users to maximize their workspace while still providing ample power for essential applications. The machine is equipped with various Intel processor options, including the Pentium 4 and the Celeron, which cater to different performance needs. This flexibility in processor choice allows businesses to select a configuration that best fits their specific workload requirements.

In terms of memory, the DC5100 supports a maximum of 4 GB of DDR2 RAM, ensuring that it can handle multitasking efficiently. This is particularly beneficial for tasks such as running multiple applications simultaneously, which is a common requirement in business settings. The storage options are diverse, with SATA hard drives available in various capacities, providing users with the ability to choose the right amount of space for their data and applications.

Connectivity options are also a highlight of the HP DC5100. It comes equipped with multiple USB ports, facilitating easy connection of peripherals such as printers, external storage devices, and other accessories. The integrated Ethernet port enables quick and reliable network connectivity, making it simple to connect to local networks and access the internet.

Another noteworthy aspect of the DC5100 is its energy efficiency. Designed for business use, it incorporates power-saving features that help reduce overall energy consumption, contributing to lower operating costs over time. This is particularly important for companies looking to manage their budgets while being mindful of environmental impact.

The HP DC5100 also features various security technologies, including password protection and BIOS security options, which help protect sensitive data. This is critical for businesses that prioritize data integrity and confidentiality.

In conclusion, the HP DC5100 is a well-rounded desktop that boasts a balance of performance, efficiency, and reliability. Its compact design, versatile configurations, and strong connectivity options make it a solid choice for both business and home office environments. With features designed to enhance productivity while ensuring security and energy savings, the HP DC5100 remains a viable option for users seeking dependable computing power.