Troubleshooting Without Diagnostics
Solving Network Problems (Continued)Problem | Cause | Solution |
Network status link light never flashes.
✎The network status light is supposed to flash when there is network activity.
No active network is | Check cabling and network |
detected. | equipment for proper connection. |
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Network controller is not | Check for the device status within |
set up properly. | Windows, such as Device Manager |
| for driver load and the Network |
| Connections applet within |
| Windows for link status. |
Network controller is | 1. | Run Computer Setup and |
disabled. |
| enable network controller. |
| 2. | Enable the network controller in |
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| the operating system via Device |
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| Manager. |
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Network driver is not | Reinstall network drivers. See the | |
properly loaded. | Network & Internet | |
| Communications Guide on the | |
| Documentation CD. | |
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System cannot autosense | Disable | |
the network. | and force the system into the correct | |
| operating mode. See the Network | |
| & Internet Communications Guide | |
| on the Documentation CD. | |
Diagnostics reports a | The cable is not securely |
failure. | connected. |
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
| The cable is attached to | Ensure that the cable is attached to |
| the incorrect connector. | the correct connector. |
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| There is a problem with | Ensure that the cable and device at |
| the cable or a device at | the other end are operating |
| the other end of the cable. | correctly. |
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| Network controller | Under the Computer Setup |
| interrupt is shared with | Advanced menu, change the |
| an expansion board. | resource settings for the board. |
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www.hp.com | Troubleshooting Guide |