Troubleshooting Without Diagnostics

 

 

 

 

Solving Network Problems (Continued)

 

 

 

 

Problem

Cause

Solution

 

 

 

Diagnostics reports a

The network controller

Contact an authorized service

failure. (continued)

is defective.

provider.

Diagnostics passes, but

Network drivers are

the computer does not

not loaded, or driver

communicate with the

parameters do not match

network.

current configuration.

Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

Make sure the correct network client and protocol is installed.

 

The network controller

Select the Network icon in the

 

is not configured for this

Control Panel and configure the

 

computer.

network controller.

 

 

 

Network controller

Network controller

Under the Computer Setup

stopped working when

interrupt is shared with an

Advanced menu, change the

an expansion board was

expansion board.

resource settings for the board.

added to the computer.

 

 

 

 

 

 

The network controller

Verify that the drivers were not

 

requires drivers.

accidentally deleted when the

 

 

drivers for a new expansion board

 

 

were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the resource settings for the board.

Network controller stops

The files containing the

Reinstall the network drivers, using

working without apparent

network drivers are

the Restore Plus! CD.

cause.

corrupted.

 

The cable is not securely connected.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

 

The network controller is

Contact an authorized service

 

defective.

provider.

 

 

 

Troubleshooting Guide

www.hp.com

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HP DC5100 manual Failure

DC5100 specifications

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