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DC5100 manual
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94 pages, 733.7 Kb
Troubleshooting Without Diagnostics
2–46
www.hp.com
Troubleshooting Guide
Contents
Troubleshooting Guide
Troubleshooting Guide Business Desktops
Contents
1 Computer Diagnostic Features
2 Troubleshooting Without Diagnostics
A POST Error Messages
B Password Security and Resetting CMOS
C Drive Protection System (DPS)
DSetting up Analog/Digital Audio Output Index
Computer Diagnostic Features
Diagnostics for Windows
Detecting Diagnostics for Windows
Installing Diagnostics for Windows
Using Categories in Diagnostics for Windows
Menu Bar—File,Categories, Navigation, Level, Tab, Help
Tool Bar—Iconsfor Different Categories of Information
Tabs—Overview,Test, Status, Log, Error
Running Diagnostic Tests in Diagnostics for Windows
Begin Testing
Save
File > Save As
Configuration Record
Installing Configuration Record
Running Configuration Record
Protecting the Software
Restoring the Software
Page
Troubleshooting Without Diagnostics
Safety and Comfort
Before You Call for Technical Support
Page
Helpful Hints
Page
Solving General Problems
Solving General Problems (Continued)
Page
Page
Solving Power Supply Problems
Solving Power Supply Problems (Continued)
Solving Diskette Problems
Solving Diskette Problems (Continued)
Legacy Diskette Write in
Storage > Storage Options
FORMAT A: /F:1440
Select File > Properties > Tools. Under Error-checking,click Check Now
Spacebar
Storage > Boot Order
Storage > Storage
Options > Removable
Media Boot
Solving Hard Drive Problems
Solving Hard Drive Problems (Continued)
Power-OnOptions
Security > Restore Master Boot Record
Security > Restore Master
Boot Record
Storage
Boot Order list
Storage > Boot Order
Solving MultiBay Problems
Solving Display Problems
Solving Display Problems (Continued)
select Enable VGA Mode
Enter
Display
Settings
Page
Page
Page
Solving Audio Problems
Solving Audio Problems (Continued)
System
the Device Manager button
Properties
sure “Enable digital CD
Output Mode
Solving Printer Problems
Solving Keyboard and Mouse Problems
Solving Mouse Problems
Ctrl
Esc
Windows logo key) to
Shut Down
Solving Hardware Installation Problems
Solving Hardware Installation Problems (Continued)
Page
Solving Network Problems
Solving Network Problems (Continued)
Page
Page
Solving Memory Problems
Solving Processor Problems
Solving CD-ROMand DVD Problems
Solving CD-ROMand DVD Problems (Continued)
Solving Drive Key Problems
Solving Internet Access Problems
Solving Internet Access Problems (Continued)
1. Select Start > Control
Internet
Options
General
System
click the Device Manager
Ports (COM &
LPT)
Properties
Solving Software Problems
Contacting Customer Support
Page
POST Error Messages
POST Numeric Codes and Text Messages
Numeric Codes and Text Messages (Continued)
Device Options > NIC PXE
Option ROM Download to
DISABLE
Onboard Devices
Page
Page
Advanced > Onboard Devices
Page
Page
Page
Storage > DPS Self-test
Page
Page
Page
POST Diagnostic Front Panel LEDs and Audible Codes
Diagnostic Front Panel LEDs and Audible Codes (Continued)
Page
Page
Page
Password Security and Resetting CMOS
Resetting the Password Jumper
Clearing and Resetting the CMOS
Using the CMOS Button
Page
Using Computer Setup to Reset CMOS
Page
Drive Protection System (DPS)
Accessing DPS Through Diagnostics for Windows
Accessing DPS Through Computer Setup
Page
Setting up Analog/Digital Audio Output
Page
Index
