Fujitsu E-6570 manual Identifying the Problem, Specific Problems, Troubleshooting Table

Troubleshooting

Your LifeBook is sturdy and subject to few problems in the field. However, you may encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices that you can solve by replacing the device. The information in this section helps you isolate and resolve some of these straightfor- ward problems and identify failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting.

1.Turn off your LifeBook.

2.Make sure the AC adapter is plugged into your Life- Book and to an active AC power source.

3.Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the slot, thus eliminating it as a possible cause of failure.

4.Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

5.Turn on your LifeBook. Make sure it has been off at least 10 seconds before you turn it on.

6.Go through the boot sequence.

7.If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more detailed troubleshooting information.

P O I N T

If you keep notes about what you have tried, your support representative may be able to help you more quickly by giving additional suggestions over the phone.

C A U T I O N

Do not return a failed LifeBook to your supplier until you have talked to a support representative.

T r o u b l e s h o o t i n g

8.If you have tried the solutions suggested in the Trou- bleshooting Table without success, contact your support representative:

Toll free: 1-800-8FUJITSU (1-800-838-5487)

Fax: 1-901-259-5700

E-mail: 8fujitsu@fpc.fujitsu.com

Web site: http://www.8fujitsu.com.

Before you place the call, you should have the following information ready so that the customer support repre- sentative can provide you with the fastest possible solu- tion:

■Product name

■Product configuration number

■Product serial number

■Purchase date

■Conditions under which the problem occurred

■Any error messages that have occurred

■Hardware configuration

■Type of device connected, if any

See the Configuration Label on the bottom of your LifeBook for configuration and serial numbers. (See Figure 2-7 on page 15 for location)

SPECIFIC PROBLEMS

Using PC-Doctor

PC-Doctor, by PC-Doctor.com, is a diagnostic program. If you are an experienced computer user you may find it useful, though, it is intended primarily to help your Fujitsu support representative better serve you. When you call for help, your support representative may ask you to setup your LifeBook for modem operation. You will be told what to do step by step, and then asked to hang up the phone and plug your phone line into the back of your LifeBook. Your support representative will then use the service computer to call your LifeBook and perform diag- nostic tests to find the nature of you problem. Messages will be displayed on the screen explaining what is being done and any further instructions that you may need.

Using the Troubleshooting Table

When you have problems with your LifeBook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty.

TROUBLESHOOTING TABLE

You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your LifeBook.

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