6. Troubleshooting
IMPortant: If your freezer appears not to be operating properly, before contacting Consumer Services, please refer to the checklist below.
My freezer does not appear to be working / there is no power to my appliance
•Check that the plug is fully inserted into the power socket.
•Check that there is power to your mains supply (e.g. that there has not been a power cut or that the fuse has not blown).
•Check that the thermostat inside the appliance has not been turned to the [0] position.
•Check that your mains supply voltage, corresponds to the voltage stated on the rating plate of your appliance.
My freezer appears to be performing poorly
•Check that the appliance is not overloaded and that food has not been packed too tightly into it.
•The thermostat setting is too low: you should turn the thermostat up higher.
•Make sure that the door is closing properly and that the door has not been opened for a long period in error.
•Make sure that there is sufficient ventilation for your appliance.
My freezer is noisy
•The refrigerant gas that circulates the pipework of the appliance may make a slight noise, even if the compressor is not running.
•If the noise worsens or the appliance gets louder than normal check that it is levelled off correctly, that nothing is touching the rear of the freezer and that nothing placed inside the appliance is rattling.
Ice has formed on the inner back wall of my freezer
•Check that food has not been pushed too far back inside the appliance, so that it is in contact with the inner back wall.
IMPortant: If your appliance appears not to be operating correctly, then you should disconnect it from your mains supply and then contact Consumer Services.
Do not atteMPt to rePaIr tHe aPPlIance YoUrself.
Please note that if an engineer is asked to attend while the product is under guarantee and finds that the problem is not the result of an appliance fault, then you may be liable for the cost of the call out charge.
the appliance must be accessible for the engineer to perform any necessary repair. If your appliance is installed in such a way that an engineer is concerned that damage will be caused to the appliance or your kitchen, then he will not complete a repair.
this includes situations where appliances have been tiled in, sealed in with sealant or any installation other than the one specified by has been completed.
Please refer to the conditions of guarantee that appear on the warranty card that you receive with the appliance.
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