Chapter 5: Other Information
Troubleshooting
Most problems with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call
Alert Guard Problems
NWR channel not clear
¥Make sure you have connected the provided Alert Guard antenna to the EXT Alert Guard ANT jack on the back of the TV. Go to page 8 for more information.
¥You might be tuned to an NWR channel outside your immediate area. Go to the NWR CHANNEL menu to check all NWR channels receiving local area forecasts. Select the channel that sounds most appropriate.
¥If the signalÕs still not clear, you might need to connect an outdoor or amplified antenna to the EXT Alert Guard ANT jack on the back of the TV. For optimal reception, connect an outdoor antenna. Use an amplified antenna if you canÕt connect an outdoor antenna. Go to page 59 to purchase an amplified antenna.
Not getting local weather information from the NWR channel
¥Make sure the NWR channel is set to a local channel.
Message
¥You might be tuned to an NWR channel outside your immediate area. Go to the NWR CHANNEL menu to check all NWR channels receiving forecasts for your local area. If several channels sound equally as good, pick the one with your local forecast.
¥You might have set My Area to a location where the TV isnÕt located. For example, you might live in Indiana, but have a cottage in Ottawa County, Michigan. If the TV is in Michigan, you need to set the state of My Area to Michigan and the county to Ottawa County. Go to the Alert Guard menu and select Locations to check My Area setting.
¥In rare cases, the NWR channel might not serve your area (generally, rural areas). From the LOCATIONS menu select the next closest area to you or choose your state and select All nearby.
Message
¥If you live in an area that generally does not receive good reception and youÕve tried setting a different NWR channel, you might need to connect an outdoor or amplified antenna to the EXT Alert Guard ANT jack on the back of the TV. For optimal reception, connect an outdoor antenna. Use an amplified antenna if you canÕt connect an outdoor antenna. Go to page 59 to purchase an amplified antenna.
¥If weather conditions are bad for several consecutive days, NOAA might not have been able to broadcast a test. If so, press CLEAR after receiving the message and check in a few days to see if the green READY light is back on. If the problem persists, the message will appear again in 9 days. Failure to fix the problem could result in alerts not being received.
Message on-screen that areas were removed
¥NWR channel canÕt provide information for locations Nearby 1, 2, or 3 (areas set in the LOCATIONS menu) if theyÕre outside the reception area.
Chapter 5 | Graphics contained within this publication are for representation only. | 33 |
