Other Information
The Remote Control Doesn’t Work
•Something might be between the remote and the remote light sensor on the front of the TV. Make sure there is a clear path.
•Maybe the remote isn’t aimed directly at the TV.
•Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote. (Note, if you remove the batteries, you may have to reprogram the remote to operate other devices.)
Problems with V-Chip/Parental Controls
The rating limits don’t work
•You must lock the settings. Go to the Main Menu (press MENU on your remote), select Parental control, select Lock Parental Controls.
I don’t remember my password and I want to unlock the TV
•If you forget your password, turn the TV off. Simultaneously press and hold VOL- on the front panel and CLEAR on the remote for 10 seconds. Next time you enter the Parental control menu enter a new password
The
•Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set NR to View separately in order to view movies with an NR rating.
What Else Can I Do?
If you’ve been through the Troubleshooting section and nothing has fixed your problem, try rebooting your TV. Note that after a reboot you may need to run your TV through the setup process again. To do a reboot, unplug the power cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then plug the TV back in, turn on the TV, and see if the problem is fixed. If the problem remains, then please visit www.rca.com/television for updated FAQs or contact RCA Customer Support at the support number provided in your Warranty under How To Get Service.
Remove the screws from the four holes on each side of the TV’s base.
Mounting Your TV to the Wall
Caution: The wall mount must bear a minimum of five times the TV’s net weight without causing damage.
To mount your TV to the wall you need to purchase a VESA wall mount. For model J26L637, purchase a VESA
(400, 200 means the mounting measurements are 400mm horizontally and 200mm vertically; 4 means M4 type screws need to be used). For models J32L637, purchase a VESA
1.You need to remove the base first before attaching the wall mount.
A. Place the TV facedown on a surface that is soft, yet strong enough to hold the TV.
B. Use a screwdriver to remove the screws from the four holes on each side of the TV’s base as the arrows indicate on the base.
2.Make sure all cables are already connected to the TV.
3.Follow the directions included with the wall mount to mount the TV to the wall.
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