Troubleshooting

Print Results Are Not Satisfactory

If there is a problem with the quality of the printing such as dirty or faint and patchy prints, first check the condition of the printer.

Checking the Condition of the Printer

Have you printed the nozzle check test pattern?

Print the nozzle check test pattern to check whether the print head nozzles are all ejecting ink properly, and, if necessary, carry out head cleaning or head-flushing. The procedure is as follows:

1.Print the nozzle check test pattern.

2.If the printed test pattern has defects, carry out head cleaning, and then print the nozzle check test pattern again.

3.Repeat the steps of head cleaning and printing the nozzle check test pattern several times, and then check whether the defects in the printed test pattern have gone.

4.If the printed test pattern still has defects, carry out head-flushing, and then print the nozzle check test pat- tern again.

See p.68 "Nozzle Check" and p.69 "Head-cleaning".

Does the envelope selector setting match?

Set the envelope selector according to the type of paper. For envelopes, set the lever to the rear position ; for everything else, set the lever to the forward position . See p.157 "Printing on Various Paper Types".

Has the printer not been used for a long time?

The ink may be dry or the nozzles of the print-heads may be clogged. Print the nozzle check test pattern and clean the print-heads as necessary. See p.68 "Nozzle Check" and p.69 "Head-cleaning".

Have the print-heads been aligned?

If the image is fuzzy or lines are doubled, align the print-heads. If the problem persists, print the nozzle check test pattern and clean the print-heads as necessary. See p.70 "Adjust Print-head Positions", p.68 "Nozzle Check", and p.69 "Head-cleaning".

Is there a problem with the printer's location?

Make sure that the printer is level. Place the printer in a location where it will not be subject to shaking or excessive force.

Printing Is Uneven, Too Heavy, or Too Light

If there is a problem with the quality of the printing such as uneven printing or an inappropriate amount of ink being used, the following questions should be addressed.

Is an old Print cartridge being used?

Print cartridges should be opened before their expiration date and used within six months of being opened.

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