TROUBLESHOOTING
5-22
NETWORK TROUBLESHOOTING

Table 5-4 lists the network problems that may occur, and the actions you can

take to correct them.

Table 5-4. Network problems

Description Acti
Problem Description Action
Job does not print. Job does not print from remote host. ❐Make sure that all network connections
are secure.
❐Print the Network Interface Card (NIC)
configuration page to determine
whether there is a network
configuration error. To print the
configuration page, turn off power,
disconnect the network cable, and
turn power back on.
❐Verify network settings, such as the
IP address, Gateway address,
Subnet Mask, printer server name,
remote printer name, and frame
types.
❐Set NIC Personality to Auto Sense.
“NIC Fails to Init”
message prints on
the configuration
page.
The NIC fails to initialize when the
machine is turned on.
❐Make sure that the NIC is firmly
connected to the machine’s
controller.
❐When the NIC fails consistently, it
may be damaged. Replace the NIC.
“NIC hang up”
message prints on
the configuration
page.
The NIC is no longer active. ❐An unrecoverable error has occurred.
Turn the power off and back on.

☛ Refer to the Network Printer Server User Guide for more detailed information

on NIC setup and troubleshooting.