Rose electronic CAT5 Troubleshooting, PC boots with no error messages but keyboard does not work

TROUBLESHOOTING

Troubleshooting

The troubleshooting section is used as a guide to understanding the capabilities of the CrystalView Pro CAT5 and for general troubleshooting. If you have any problems or questions concerning the installation, operation or usage of the CrystalView Pro CAT5 that is not covered in this manual, please contact Rose Electronics for technical support.

PC boots with no error messages but keyboard does not work.

„Cable is loose; re-seat keyboard cable at the CPU and the transmitter.

„Keyboard and mouse cables reversed.

„Try a different model of keyboard. If the new keyboard works, the original one may not be compatible. Some older auto-sensing keyboards may not work with this product.

Wrong or missing characters from those typed.

„Power down and reboot the system.

PS/2 cursor appears on the screen, but mouse doesn’t work.

„Cable is loose, re-seat the mouse cable

„Keyboard and mouse cables reversed.

„Try a different model of mouse.

„Power off and on the Unit

System does not detect PS/2 mouse or application cannot find mouse.

„Keyboard and mouse cables reversed.

„Cable is loose; re-seat mouse cable on the CPU and transmitter.

„Reboot PC.

Keyboard and Mouse have locked up.

„Reset PC and the receiver Unit.

„Check power to the receiver Unit.

No picture

„The CAT5 cable is not connected at the transmitter and/or the receiver unit.

Horizontal jittering in picture

„Phase adjustment incorrect, manually or auto-detect the phase setting. (See Figure 6)

20 CRYSTALVIEW PRO CAT5 INSTALLATION AND OPERATIONS MANUAL