6.SERVICE AND TRANSPORT
6.1Basic troubleshooting before contacting service If the oven does not operate :
•The oven may be unplugged or switched off at the plug.
•There has been cut off at power and the fuse box/switch needs to checked.
If the oven does not heat :
•The heat may be not adjusted with oven's heater control switch.
If the interior lighting lamp does not light :
•A replacement bulb is needed.
Cooking (If lower-upper part does not cook equally):
•Check the shelf locations, cooking period and heat values according to the manual.
The hob burners do not operate correctly :
•Check if the burner parts are correctly assembled(especially after cleaning).
•The gas supply pressure may be too low/high. For appliances working with bottled LPG, the LPG cylinder may be depleted.
If you still have any problem with your product, please call to the Service Company (details at the bottom of the page as well as the front and rear cover).
6.2 Information related to transport
If you need any transport; keep the original case of product and carry it with its original case. Follow the transport signs on packaging, tape the cooker on upper parts, caps and crowns and pan supports to the cooking panels. Place paper between the upper cover and cooking panel, then tape it to the side surfaces of oven. Tape cardboard or paper onto the front cover on interior glass of oven as it will be suitable to the trays, for the wire grid in your oven not to damage to the oven door during transport. Also tape the oven door to the side panels.
If you do not have the original packaging; prepeare a carriage box so that the appliance, especially external surfaces (glass and painted surfaces) of oven is protected against external threats.
For Customer Services, Spare parts & Warranty Information please call 0845 683 8717
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