86ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun- ter with your machine.
If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet
Machine actions | Causes | Solutions |
The machine does not | The machine is not connected to the |
switch on. | electric network. |
Connect the machine to the electric network.
The power button is on position "0". Check that the power button is set to "I".
The drip tray gets filled al- though no water is drained.
Sometimes water is drained auto- matically by the machine into the drip tray to manage the rinsing of the circuits and ensure optimum machine performance.
This is seen as normal machine behaviour.
Coffee is not hot enough. | The cups/mugs are cold. | Preheat the cups/mugs with hot water or |
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| use the hot water dispensing spout. |
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| The beverage temperature in the | Make sure that the temperature in the |
| programming menu is set on Low. | programming menu is set on Normal or |
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| High. |
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| You added cold milk to the coffee. | Cold milk lowers the temperature of the |
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| final product. Preheat the milk before |
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| adding it to the beverage. |
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No hot water is dispensed. | The hot water/steam dispensing | Clean the hot water dispensing spout. |
| spout is clogged or dirty. | Inspect the steam spout to check that the |
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| dispensing spout is not clogged. Make |
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| a hole in the limescale using a pin or a |
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| needle. |
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The machine does not fill the cup/mug.
The machine has not been pro- grammed.
Enter the beverage programming menu and adjust the coffee length setting ac- cording to your personal taste for each type of beverage.
Coffee does not have | The blend is unsuitable, coffee is not | Change coffee blend or adjust the grind |
enough crema (see note). | freshly roasted or the grind is too | as explained in the “Adjusting the Ceramic |
| coarse. | Coffee Grinder” chapter. |
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| The coffee beans or the | Make sure that you use fresh coffee beans |
| coffee are too old. | or |
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