TROUBLESHOOTING 19
PROBLEMS | CAUSES | SOLUTIONS |
The machine does not turn on.
The machine is not connected to the | Connect the machine to the power |
power source. | source. |
The plug has not been plugged into | Insert the plug into the machine’s power |
the back of the machine. | socket. |
Coffee is not hot enough. | The cups are cold. | Warm the cups with hot water. |
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Hot water or steam is not | The hole of the steam spout is | Clean the hole of the steam spout using |
dispensed. | clogged. | a pin. |
Coffee has little crema. | The coffee blend is unsuitable or | Change coffee blend. |
| coffee is not freshly roasted. |
|
The machine takes a long time to warm up or the amount of water dispensed from the spout is too little.
The machine circuit is obstructed by Descale the machine. limescale
The Brew Group does not come | The Brew Group is out of place. | Turn the machine on. Close the service |
out. |
| door. The Brew Group is automatically |
|
| placed in the correct position. |
| Coffee grounds drawer is inserted. | Remove the grounds drawer fi rst, then |
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| the brew group. |
Coffee is not brewed. | Water tank is empty. | Fill the water tank and prime the circuit |
|
| again. |
| Brew Group is dirty. | Clean the Brew Group. |
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| Circuit is not primed. | Prime the circuit again by dispensing |
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| water from the steam spout. |
| Knob to adjust the quantity of coffee | Turn the knob clockwise. |
| per cup is in wrong position. |
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Coffee is brewed slowly. | Coffee is too fi ne. | Change coffee blend. |
|
| Decrease the dose. |
| Circuit is not primed. | Prime the circuit again by dispensing |
|
| water from the steam spout. |
| Brew Group dirty. | Clean the Brew Group. |
Coffee leaks out of the dispensing | Dispensing head is clogged. | Clean the dispensing holes with a soft |
head. |
| cloth. |
Brewing does not start. | Coffee bean hopper cover is in | Correctly place the cover on the coffee |
| wrong position. | bean hopper and press it fi rmly. |
Please contact the service centre for any problems not covered in the above table or when the suggested solutions do not solve the problem.
