Dell P190S Product-Specific Problems, USB Problems, Troubleshooting the Dell Soundbar Optional

Dell P170S/P190S Flat Panel Monitor User's Guide
Synchronization Problems	Screen is scrambled or appears torn	Reset the monitor to Factory Settings.
		Perform Auto Adjust via OSD.
		Adjust Phase and Pixel Clock controls via OSD.
		Perform monitor Self Test Feature Check to determine if scrambled screen appears in self-test mode.
		Check for bent or broken pins in the video cable connector.
		Restart the computer in the safe mode.
Safety Related Issues	Visible signs of smoke or sparks	Do not perform any troubleshooting steps.
		Contact Dell immediately.
Intermittent Problems	Monitor turns on & off	Ensure that the video cable connecting the monitor to the computer is connected properly and is
		secure.
		Reset the monitor to Factory Settings.
		Perform monitor Self Test Feature Check to determine if the intermittent problem occurs in self-test
		mode.
Missing Color	Picture lacks color	Perform monitor Self Test Feature Check.
		Ensure that the video cable connecting the monitor to the computer is connected properly and is
		secure.
		Check for bent or broken pins in the video cable connector.
Wrong Color	Picture color is not good	Change the color to "User Preset"
		Adjust R/G/B value of "User Preset"

Image retention from a static image left on the monitor for a long period of time

Faint shadow from the static image displayed appears on the screen

Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).

Alternatively, use a dynamically changing screensaver.

Product-Specific Problems

SPECIFIC SYMPTOMS

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls pressed

The monitor will not fill the entire screen.

WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Image is centered on screen, but	Perform monitor reset on "Factory Reset"
does not fill entire viewing area
OSD does not appear on the	Turn the monitor off and unplug the power cord and then plug back and power on
screen
No picture, the LED light is green.	Check the signal source. Ensure that the computer is not in power saving by moving the mouse or
When press "+", "-" or "Menu"	pressing any key on the keyboard.
key, the message " No input	Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if
signal " will appear.	necessary.
	Re-boot the computer or video player.
The picture does not fill the height	Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.
or width of the screen.

USB Problems

Specific Symptoms What You Experience Possible Solutions

USB interface is not working USB peripherals are not working.

High Speed USB 2.0 interface is High Speed USB 2.0 peripherals working slowly or not

slow at all.

Check that your monitor is turned ON. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again.

Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector).

Troubleshooting the Dell™ Soundbar (Optional)

COMMON SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
No Sound	Soundbar has power - power	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on.	Set all Windows volume controls to their maximum.
		Play some audio content on the computer (i.e., audio CD, or MP3).
		Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		Clean and reseat the audio line-in plug.

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