Troubleshooting

Before reporting the problems of your air purifier, please check the below trouble shooting table.

Problem

Solution

 

 

 

Check whether there is a power failure. After checking the status of power supply,

 

operate the air purifier again.

 

 

 

Check that the power plug is properly connected. Insert the power plug into the

 

wall socket correctly and operate the air purifier again.

The air purifier does

 

Check the power socket and use another socket.

not work at all.

 

 

Check whether the filter box door is open. If the filter box is open, the air purifier

 

will not operate.

 

 

 

Check whether the [ ] is shown on the off time display of the air purifier. If so, it

 

means the air purifier has a problem and you should contact a service center.

 

 

 

Check whether you select Auto/Sleep mode or you press [Speed] button. In this

Air louver does not operate

condition, the air louver does not operate. If you want to operate the air louver,

 

press [Mode] button and operate the air purifier in Dust / Deodo mode.

 

 

 

Check whether there is heavy smoke or severe unpleasant odor which may

 

decrease the air purifying capacity. Ventilate your home and operate the air

 

purifier again.

Odor is generated.

 

Check whether the strange smell is generated from deodorization + DNA filter

 

and replace the deodorization + DNA filter.

 

 

 

Check whether the strange smell is generated from Dust collecting filter and

 

replace the Dust collecting filter.

 

 

The air contamination level

Check whether you have selected Sleep mode. When the air purifier is in Sleep

or virus doctor display on the

mode, the air contamination level and virus doctor display will be automatically

control panel is not lit up.

off. Therefore, do not worry about the product malfunction with this

 

 

Pre-filter cleaning alarm is on

Check whether you press [Reset] button after cleaning the pre-filter. After you

continuously.

clean the pre-filter, you should press [Reset] button for more than 2 seconds.

 

 

Air contamination level is

Check whether the humidifier is operating near the air purifier. The fine vapor

particle from a humidifier might be attached to surface of the sensor and this

suddenly turned to orange

makes the contamination level display orange or red color. Therefore, do not

or red color during the

worry about the product malfunction with this.

operation of a humidifier and

(Leave proper space between the humidifier and the air purifier so that the vapor

air purifier at the same time.

particle of the humidifier will not go into the sensor of the air purifier.)

 

 

 

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Samsung AC-M50ANSA/DU, AC-505CMAGA/MG manual Troubleshooting
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AC-M50ANSA/DU, AC-505CMAGA/MG specifications

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