Troubleshooting
Before reporting the problems of your air purifier, please check the below trouble shooting table.
| Problem | Solution | |
|
| |
| Check whether there is a power failure. After checking the status of power supply, | |
| operate the air purifier again. | |
|
| |
| Check that the power plug is properly connected. Insert the power plug into the | |
| wall socket correctly and operate the air purifier again. | |
| The air purifier does |
| |
| Check the power socket and use another socket. | ||
| not work at all. | ||
| ||
| Check whether the filter box door is open. If the filter box is open, the air purifier | |
| will not operate. | |
|
| |
| Check whether the [ ] is shown on the off time display of the air purifier. If so, it | |
| means the air purifier has a problem and you should contact a service center. | |
|
| |
| Check whether you select Auto/Sleep mode or you press [Speed] button. In this | |
Air louver does not operate | condition, the air louver does not operate. If you want to operate the air louver, | |
| press [Mode] button and operate the air purifier in Dust / Deodo mode. | |
|
| |
| Check whether there is heavy smoke or severe unpleasant odor which may | |
| decrease the air purifying capacity. Ventilate your home and operate the air | |
| purifier again. | |
| Odor is generated. |
| |
Check whether the strange smell is generated from deodorization + DNA filter | ||
| and replace the deodorization + DNA filter. | |
|
| |
| Check whether the strange smell is generated from Dust collecting filter and | |
| replace the Dust collecting filter. | |
|
| |
The air contamination level | Check whether you have selected Sleep mode. When the air purifier is in Sleep | |
or virus doctor display on the | mode, the air contamination level and virus doctor display will be automatically | |
| control panel is not lit up. | off. Therefore, do not worry about the product malfunction with this | |
|
| |
Check whether you press [Reset] button after cleaning the | ||
| continuously. | clean the | |
|
| |
| Air contamination level is | Check whether the humidifier is operating near the air purifier. The fine vapor | |
particle from a humidifier might be attached to surface of the sensor and this | ||
| suddenly turned to orange | ||
makes the contamination level display orange or red color. Therefore, do not | ||
| or red color during the | ||
| worry about the product malfunction with this. | ||
operation of a humidifier and | ||
(Leave proper space between the humidifier and the air purifier so that the vapor | ||
air purifier at the same time. | ||
| particle of the humidifier will not go into the sensor of the air purifier.) | ||
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