Samsung AK68-01477B user manual Troubleshooting

troubleshooting

PROBLEM		SOLUTION
If the HDMI output is set to a resolution	•	Press the $ button (in front panel) for more than 5 seconds with no disc
your TV cannot support (for example,		inside. All settings will revert to the factory settings.
1080p), you may not see a picture on
your TV.
Forgot password	•	Press the $ button (in front panel) for more than 5 seconds with no disc
		inside. All settings including the password will revert to the factory
		settings. Don't use this unless absolutely necessary.
If you experience other problems.	•	Go to the contents and find the section of the instruction book that
		contains the explanations regarding the current problem, and follow the
		procedure once again.
	•	If the problem still cannot be solved, please contact your nearest Samsung
		authorized service center.
The picture is noisy or distorted	•	Make sure that the disc is not dirty or scratched.
	•	Clean the disc.
No HDMI output.	•	Check the connection between the TV and the HDMI jack of the Duo HD
		player.
	•	Check if your TV supports 480p/720p/1080i/1080p HDMI input
		resolution.
Abnormal HDMI output screen.	•	If random noise appears on the screen, it means that TV does not support
		HDCP (High-bandwidth Digital Content Protection).

M When the factory default settings are restored, all the user data stored in the persistent storage will be deleted.

64_ troubleshooting