Software

The problems may be caused by your software or

 

disk. If you cannot load a software package, the

 

media may be damaged or the program might be

 

corrupted - in these instances try loading another

 

copy of the software if possible.

 

If an error message appears while you are using a

 

software package you should refer to the

 

documentation supplied with it as this will usually

 

include a problem solving section or a summary of

 

error messages.

 

Next, you should check any error messages

 

against the operating system documentation.

 

 

Hardware

If you cannot find a software problem, you should

 

then check the setup and configuration of your

 

hardware. First run through the items in the

 

preliminary checklist as described previously then,

 

if you still cannot correct the problem, try to identify

 

the source - the next section provides checklists

 

for individual components and peripherals.

 

 

Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

If something goes wrongYour program stops responding

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.

To close a program that has stopped responding:

1.Press CTRL, ALT, and DEL simultaneously (once), then click Start Task Manager. The Windows® Task Manager window appears.

2.Click the Applications tab. If a program has stopped responding, the words "not responding" appear beside its name in the list.

3.Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step.

4.Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it.

User’s Manual

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