Samsung CLP-310W, CLP-315N manual Common Windows problems, Common Linux problems

Common Windows problems

CONDITION	SUGGESTED SOLUTIONS
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the machine finishes
occurred.” messages	printing. If the message appears in ready mode
appear.	or after printing has been completed, check the
	connection and/or whether an error has
	occurred.

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

Common Linux problems

CONDITION	SUGGESTED SOLUTIONS
The machine does	• Check if the printer driver is installed in your
not print.	system. Open Unified Driver Configurator
	and switch to the Printers tab in Printers
	configuration window to look at the list of
	available printers. Make sure that your
	machine is displayed on the list. If not,
	please, invoke Add new printer wizard to set
	up your device.
	• Check if the printer is started. Open Printers
	configuration and select your machine on the
	printers list. Look at the description in the
	Selected printer pane. If its status contains
	“(stopped)” string, please, press the Start
	button. After that normal operation of the
	printer should be restored. The "stopped"
	status might be activated when some
	problems in printing occurred.
	• Check if your application has special print
	option such as “-oraw”. If “-oraw” is specified
	in the command line parameter then remove
	it to print properly. For Gimp front-end, select
	“print” -> “Setup printer” and edit command
	line parameter in the command item.
Some color images	This is a known bug in Ghostscript (until GNU
come out all black.	Ghostscript version 7.05) when the base color
	space of the document is indexed color space
	and it is converted through CIE color space.
	Because Postscript uses CIE color space for
	Color Matching System, you should upgrade
	Ghostscript on your system to at least GNU
	Ghostscript version 7.06 or later. You can find
	recent Ghostscript versions at
	www.ghostscript.com.

CONDITION	SUGGESTED SOLUTIONS
Some color images	This is a known bug in Ghostscript (until GNU
come out in	Ghostscript version 7.xx) when the base color
unexpected color.	space of the document is indexed RGB color
	space and it is converted through CIE color
	space. Because Postscript uses CIE color
	space for Color Matching System, you should
	upgrade Ghostscript on your system to at least
	GNU Ghostscript version 8.xx or later. You can
	find recent Ghostscript versions at
	www.ghostscript.com.
The machine does	It is a known problem that occurs when a color
not print whole pages	printer is used on version 8.51 or earlier of
and its output is half	Ghostscript, 64-bit Linux OS, and reported to
page printed.	bugs.ghostscript.com as Ghostscript Bug
	688252.
	The problem is solved in AFPL Ghostscript v.
	8.52 or above. Download the latest version of
	AFPL Ghostscript from http://sourceforge.net/
	projects/ghostscript/ and install it to solve this
	problem.
I encounter error	Please avoid changing print job parameters (via
“Unable to open mfp	LPR GUI, for example) while a print job is in
port device file!”	progress. Known versions of CUPS server
when printing a	break the print job whenever print options are
	changed and then try to restart the job from the
document.
	beginning. Since Unified Linux Driver locks mfp
	port while printing, the abrupt termination of the
	driver keeps the port locked and therefore
	unavailable for subsequent print jobs. If this
	situation occurred, please, try to release the
	mfp port.
When printing a	The CUPS (Common Unix Printing System)
document over the	version distributed with SuSE Linux 9.2
network in SuSE 9.2,	(cups-1.1.21) has a problem with ipp
the printer does not	(Internet Printing Protocol) printing. Use the
	socket printing instead of ipp or install later
print.
	version of CUPS (cups-1.1.22 or higher).

Refer to Linux User’s Guide that came with your computer for further information on Linux error messages.

52_Troubleshooting