troubleshooting
Before requesting service, please check the following.
Symptom | Check | Remedy |
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The unit will not turn on. | • Is the power cord plugged | • Connect the power plug to |
| into the outlet? | the outlet. |
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A function does not work when | • Has the Wireless Audio with | • Disconnect the power plug |
the button is pressed. | Dock or the remote been | and connect it again. |
| exposed to static electricity? |
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Sound is not produced. | • Is the unit properly | • Connect it correctly. |
| connected to device? | • Press the Mute button to |
| • Is the Mute function on? | cancel the function. |
| • Is the volume set to | • Adjust the volume. |
| minimum? |
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The remote control does not | • Are the batteries drained? | • Replace with new batteries. |
work. | • Is the distance between | • Operate closer to the main |
| remote control and main | unit. |
| unit too far? |
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The Sound Share (TV pairing) | • Is your TV a supporting | • Check whether your TV is a |
failed. | model? | supporting model or not. |
| • Is your TV firmware the | (Samsung.com) |
| latest version? | • Update your TV with the |
| • Does an error occur in | latest firmware. |
| connection? | • Reset the unit. |
|
| Press Play/Pause Button for |
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| 5 seconds on the remote |
|
| control. |
|
| • Contact the call centre. |
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gEnG eshootin ●troubl
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