Troubleshooting
The Samsung Smart Home app is successfully connected to my dryer but does not run.
•Exit and restart the Samsung Smart Home app or unplug your router and then reconnect it.
•Remove the Smart Home Adapter, and reconnect it properly. Then, try again.
Troubleshooting
Information codes
If the dryer fails to operate, you may see an information code on the display. Check the table below and try the suggestions.
Information code | Meaning | Action | |
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| |
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| Clean the lint filter and/or heat | |
tC | Air temperature sensor issue | exchanger. If this continues, call for | |
|
| service. | |
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| |
tC5 | Compressor temperature | Wait | |
sensor issue | and restart. | ||
| |||
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| |
dC | Running the dryer with door | Close the door and restart. | |
open | If this continues, call for service. | ||
| |||
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| |
HC | Compressor overheat | Call for service. | |
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|
| |
9C2 | Low voltage detected | Check if the power cord is plugged | |
in. If this continues, call for service. | |||
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| ||
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| |
| Water tank full | Empty the water tank, turn the | |
5C | power on, and restart. If this | ||
Drain pump is out of order | |||
| continues, call for service. | ||
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| ||
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| • Depending on the state, the dryer | |
|
| may automatically returns to | |
| Check communications | normal operation. | |
AC6 | between the main and the | • Turn the dryer off and turn it on | |
| inverter PBAs. | again. Then, restart the cycle. | |
|
| • If the information code continues | |
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| to appear, call for service. | |
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| |
|
| • Try restarting the cycle. | |
3C | Check the motor for operation. | • If the information code continues | |
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| to appear, call for service. | |
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For any codes not listed above, or if the information code continues to appear, call for service.
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