Samsung DVD-CM500H/XEF manual Troubleshooting Guide DVD, Before requesting service troubleshooting

Troubleshooting Guide (DVD)

Before requesting service (troubleshooting)

	Problem		Action	Page
		◆ Ensure that the disc is installed with the label side facing up.
Disc does not play.		◆	Check the region number of the DVD.
				P6
		◆	This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, a
			CD.
		◆	5.1 channel sound is reproduced only when the following conditions
			are met. :
5.1 channel sound is not			1) The DVD-VCR player is connected with the proper amplifier	P46
			2) The disc is recorded with 5.1 channel sound.
being reproduced.				P49
		◆	Check whether the disc being played has the “Dolby 5.1 ch” mark on
			the outside.
		◆	Check if your audio system is connected and working properly.
		◆	The features or action cannot be completed at this time because:
The	icon appears on		1. The DVD’s software restricts it.
			2. The DVD’s software doesn’t support the feature (e.g., angles).	P47-65
screen.			3. The feature is not available at the moment.
			4. You’ve requested a title or chapter number or search time that is
			out of range.
Playback mode differs from		◆	Some of the functions selected in the Setup Menu may not work	P47-51
the Setup Menu selection.			properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be		◆	The Screen Ratio is fixed on your DVDs.	P51
changed.
No audio.		◆	Make sure you have selected the correct Digital Output in the Audio	P49
			Options Menu.
Forgot password		◆	Press power on from a cold start with no disc in the unit. Press the
			➛➛ and ❿❿ buttons simultaneously on the front panel for five	P50
			seconds. Switch off and on the DVD-VCR by pressing
			STANDBY/ON button. The Parental Mode is now unlocked as
			indicated on the display. You can now set your rating level and
			change your password to a new number.
If you experience other		◆	Go to the contents and find the section of the instruction book that
problems.			contains the explanations regarding the current problem, and follow
			the procedure once again.
		◆	If the problem still cannot be solved, please contact your nearest
			authorized service center.

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