R E F E R E N C E
Troubleshooting
Before requesting service (troubleshooting), please check the following.
Problem |
| Action | Page |
No operations can be | • | Check the batteries in the remote control. |
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performed with the |
| They may need replacing. |
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remote control. | • | Operate the remote control at a distance of no more than 20 feet. |
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| • | Remove batteries and hold down one or more buttons for several minutes to | P4 |
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| drain the microprocessor inside the remote control to reset it. |
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| Reinstall batteries and try to operate the remote control again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P7 |
| • | Check the region number of the DVD. | |
5.1 channel sound is | • | 5.1 channel sound is reproduced only when the following conditions are met. : |
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not being reproduced. |
| 1) The DVD player is connected with the proper Amplifier | P21 |
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| 2) The disc is recorded with 5.1 channel sound. |
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| • | Check whether the disc being played has the “5.1 ch” mark on the outside. |
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| • | Check if your audio system is connected and working properly. | P62~63 |
| • | In a SETUP Menu, is the Audio Output set to Bitstream? |
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The | icon appears | • The features or action cannot be completed at this time because: |
on screen. | 1. The DVD’s software restricts it. | |
2.The DVD’s software doesn’t support the feature (e.g., angles).
3.The feature is not available at the moment.
4.You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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Play mode differs from | • | Some of the functions selected in the Setup Menu may not work properly if the | P54~71 | |||
the Setup Menu |
| disc is not encoded with the corresponding function. | ||||
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selection. |
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The screen ratio | • | The Screen Ratio is fixed on your DVDs. | P66~67 | |||
cannot be changed. |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio Options | P62~63 | |||
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| Menu. |
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The screen is blocked | • | Press the |
| button for more than 5 seconds under no disc inside. | P22 | |
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| All settings | will revert to the factory settings. | |||
Forgot password | • | Press the |
| button for more than 5 seconds under no disc inside. |
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| All settings including the password will revert to the factory settings. | P69~71 | |||
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| Don't use this unless absolutely necessary. | ||||
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If you experience other | • | Go to the contents and find the section of the instruction book that contains |
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problems. |
| the explanations regarding the current problem, and follow the procedure once |
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| again. |
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| • | If the problem still cannot be solved, please contact your nearest authorized |
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| service center. |
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The picture is noisy or | • | Make sure that the disc is not dirty or scratched. | P2 | |||
distorted | • | Clean the disc. | ||||
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R E F E R E N C E
Problem |
| Action | Page |
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No HDMI output. | • | Check the Video output is HDMI enabled. |
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| • | Check the connection between the TV and the HDMI jack of DVD player. | P16~17, P68 |
| • | See if the TV supports this 480p/576p/720p/768p/1080i DVD player. |
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Abnormal HDMI output | • | If snow noise appears on the screen, it means that TV does not support | P16~17 |
screen. |
| HDCP | |
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HDMI output Judder | • | Check your TV system setup correctly. |
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| • | The screen Judder phenomenon may occur when frame rate is converted |
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| from 50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface) | P66~68 |
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| Output. |
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| • | Please refer to the user’s manual of your TV. |
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Reference