Chapter 6
REFERENCE
Troubleshooting
Before contacting a Samsung authorized service center, perform the following simple checks. If you are unable to solve the problem after reading this section, note:
-The model and serial number on the rear of your
-The warranty information
-A clear description of the problem
Then contact your nearest SAMSUNG service center.
Identifying DVD Problems
Problem |
| Action | Page | ||
|
|
|
|
| |
|
| • | Check the batteries in the remote control. |
| |
No operations can |
| They may need to be replaced. |
| ||
• | Operate the remote control at a distance of no more than 20 feet. | P5 | |||
be performed with | |||||
the remote control. | • Remove batteries and hold down one or more buttons for several |
| |||
| minutes to drain the microprocessor inside the remote control to |
| |||
|
|
|
| ||
|
|
| reset it. Reinstall batteries and try to operate the remote control |
| |
|
|
| again. |
| |
Disc does not play. | • | Ensure that the disc is inserted with the label side facing up. | P9 | ||
• Check the region number of the DVD. | |||||
|
|
| |||
|
| • | 5.1 channel sound is reproduced only when the following |
| |
|
|
| conditions are met.: |
| |
5.1 channel sound |
| 1) The | P19 | ||
| 2) The disc is recorded with 5.1 channel sound. | ||||
is not being |
| ||||
• Check whether the disc being played has the “5.1 ch” mark on |
| ||||
reproduced. |
| ||||
| the outside. |
| |||
|
|
|
| ||
|
| • Check if your audio system is connected and working properly. |
| ||
|
| • In a DVD Setup Menu, is the Audio Output set to Bitstream? |
| ||
The | icon | • The features or action cannot be completed at this time because: |
| ||
1. The DVD’s software restricts it. |
| ||||
appears on | 2. The DVD’s software doesn’t support the feature (e.g., angles). |
| |||
screen. |
| 3. The feature is not available at the moment. | - | ||
|
| 4. You’ve requested a title or chapter number or search time that is |
| ||
|
|
| out of range. |
| |
Disc Menu doesn’t | • | Check if the disc has a Menu. | - | ||
appear. |
| ||||
Play mode differs | • | Some of the functions selected in the Setup Menu may not work | - | ||
from the Setup |
| properly if the disc is not encoded with the corresponding | |||
Menu selection. |
| function. |
| ||
The screen ratio | • The Screen Ratio is fixed on your DVDs. | P35~36 | |||
cannot be changed. |
|
| |||
No audio. | • | Make sure you have selected the correct Digital Output in the | P53~54 | ||
| Audio Options Menu. | ||||
|
|
|
| ||
|
|
|
|
| |
