Samsung DW60M6051UW/EE, DW60M6040BB/EE, DW60M6050BB/EE Troubleshooting, Before Calling for Service

Troubleshooting

The manufacturer, following a policy of constant development and up-dating of the product, may make modifications without giving prior notice.

BEFORE CALLING FOR SERVICE

PROBLEM		POSSIBLE CAUSE	WHAT TO DO
Dishwasher doesn’t	•	Fuse blown or the circuit	• Replace fuse or reset circuit breaker.
run		breaker acted.	Remove any other appliances sharing the
			same circuit with the dishwasher.
	• Power supply is not turned		• Make sure the dishwasher is turned on
		on.	and the door is closed securely.
			Make sure the power cord is properly
			plugged into the wall socket.
	• Water pressure is low.		• Check that the water supply is connected
			properly and the water is turned on.
Drain pump doesn’t	•	Overflow.	• The system is designed to detect an
stop			overflow. When it does, it shuts off the
			circulation pump and turns on the drain
			pump.
Noise	•	Some audible sounds are	• Sound from soft food shredding action
		normal.	and detergent cup opening.
	• Utensils are not secure in		• To ensure everything is secured in the
		the baskets or something	dishwasher.
		small has dropped into the
		basket.
	•	Motor hums.	• Dishwasher has not been used regularly.
			If you do not use it often, remember to
			set it to fill and pump out every week,
			which will help keep the seal moist.
Suds in the tub	•	Improper detergent.	• Use only the special dishwasher
			detergent to avoid suds.
			• If this occurs, open the dishwasher and
			let suds evaporate.
			• Add 1 gallon of cold water to the tub.
			Close and latch the dishwasher, then
			start the “soak” wash cycle to drain out
			the water. Repeat if necessary.
	•	Spilled rinse agent.	• Always wipe up rinse agent spills
			immediately.
Stained tub interior	•	Detergent with colorant	• Make sure that the detergent is the one
		was used.	without colorant.
Dishes are not dried	•	Rinse agent dispenser is	• Make sure that the rinse agent dispense
		empty.	is filled.
Dishes and flatware	•	Improper program.	• Select a more intensive wash program.
not clean
	•	Improper rack loading.	• Make sure that the action of the detergent
			dispenser and spray arms are not
			blocked by large dishware.

08 TROUBLESHOOTING

Troubleshooting _45

DW5500M-02437D-01_EN.indd 45 3/14/2017 5:30:52 PM