Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
Cannot turn on the	•	Ensure that the battery is inserted.
Cannot turn on the	•	Ensure that the battery is inserted correctly. (p. 17)
camera	•	Ensure that the battery is inserted correctly. (p. 17)
camera	•	Charge the battery.
	•	Charge the battery.
	•	Charge the battery.
	•	Your camera may be in Auto Power Off mode.
The power turns off	•	(p. 97)
suddenly	•	The camera may turn off to prevent the memory
		card from being damaged due to an impact. Turn
		on your camera again.
	•	The battery may lose power more quickly in low
		temperatures (below 0 °C/32 °F). Keep the battery
	•	warm by putting it into your pocket.
The camera is losing	•	Using the flash or recording videos depletes the
battery power quickly	•	battery quickly. Recharge if needed.
	•	Batteries are consumable parts that must be
		replaced over time. Get a new battery if the battery
		life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card. Delete
	•	unnecessary files or insert a new card.
	•	Format the memory card.
Cannot capture photos	•	The memory card is defective. Get a new memory
Cannot capture photos		card.
	•	card.
	•	Make sure that the camera is switched on.
	•	Charge the battery.
	•	Make sure that the battery is inserted correctly.
The camera freezes	Remove the battery and insert it again.
	While you use the camera, it may heat up. This is
The camera heats up	normal and should not affect your camera’s lifespan
	or performance.
The flash does not work	•	The flash option may be set to Off. (p. 52)
The flash does not work	•	You cannot use the flash in some modes.
	•	You cannot use the flash in some modes.

Appendixes 109

EC-ES95ZZBPWRU, EC-ES99ZZBCBMK, EC-ES95ZZBPBIL, EC-ES95ZZBPBKZ, EC-ES95ZZBDBVN specifications

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Before contacting a service center

Situation

Suggested remedies

The power turns off

suddenly

battery power quickly

Cannot capture photos

The camera heats up

EC-ES95ZZBPWRU, EC-ES99ZZBCBMK, EC-ES95ZZBPBIL, EC-ES95ZZBPBKZ, EC-ES95ZZBDBVN specifications