Samsung EC-ES99ZZBCBMK manual Before contacting a service center, Situation, Suggested remedies

Before contacting a service center

Situation	Suggested remedies
The flash fires	The flash may fire due to static electricity. The camera
unexpectedly	is not malfunctioning.
The date and time are	Set the date and time in the display settings. (p. 96)
incorrect
The display or buttons do	Remove the battery, and then insert it again.
not work
	If you use your camera at very low temperatures,
The camera display	it may cause the camera screen to malfunction or
responds poorly	discolor. For better performance of your camera
	screen, use your camera in moderate temperatures.
	•	Turn off your camera, and then turn it on again.
The memory card has an	•	Remove your memory card, and then insert it again.
	•	Format your memory card.
error
	See “Cautions when using memory cards” for more
	detail. (p. 104)
	If you change the name of a file, your camera may
Cannot play back files	not play the file (the name of the file should meet the
	DCF standard). If you encounter this situation, play
	back the files on your computer.

Situation	Suggested remedies
	•	Make sure that the focus option you set is suitable
	•	for close-up shots. (p. 55)
The photo is blurry		Make sure that the lens is clean. If not, clean the
		lens. (p. 100)
	•
		Make sure that the subject is within range of the
		flash. (p. 113)
The colors in the photo	An incorrect White Balance can create unrealistic
do not match the actual	color. Select the proper White Balance option to suit
scene	the light source. (p. 64)
	Your photo is overexposed.
The photo is too bright	•	Turn off the flash. (p. 52)
	•	Adjust the ISO sensitivity. (p. 54)
	•	Adjust the exposure value. (p. 61)
	Your photo is underexposed.
The photo is too dark	•	Turn on the flash. (p. 52)
	•	Adjust the ISO sensitivity. (p. 54)
	•	Adjust the exposure value. (p. 61)

Appendixes 110